George-Daniel Apostoleanu Email & Phone Number

Romania

- Handling support requests (tickets or incoming calls) according to Veeam SLA and Veeam Support Standards- Ability to defuse tense situations when dealing with difficult customers, successfully providing top-tier customer service- Ability to quickly learn, understand and explain technical information- Excellent time management skills with ability to work in a fast-paced environment.- Ensuring proper and consistent communication of issue status to customers, providing necessary instructions and guidelines to customers as well as to internal teams- Performing issue analysis, including log file investigation or any other type of incoming data- Examining database data by creating/running SQL queries, reproducing issues, and communicating findings- Troubleshooting support requests, including running tests, adjusting configuration of supported products or underlying systems, fix application, installing updates and patches

Timişoara, Timiş, Romania

- Technical lead for several deployment projects and for daily operations- Continuous communication with the end customer, ensuring that all products and services are delivered on time and are working as intended- Create and Perform Disaster Recovery solutions- 1st, 2nd and 3rd level for Dell EMC Avamar Configuration, Implementation, Administration, Upgrade and Troubleshooting- Configure, maintain, troubleshoot backups/restores for: image Level (VMware, Hyper-V), Windows, Unix Filesystems, NDMP(NAS), Databases: SQL, SAP, Oracle, DB2, Exchange,- EMC Data Domain Knowledge: Configure, Maintain and Troubleshoot- Backup reporting creation, Incidents/ticketing integration, Environment Monitoring via EMC DPA- Deliver within deadlines and adapt priorities to meet the SLA expectation- Create process documentation - Team Members Training and Hand-Over- Part of the backup automation team: bash, PowerShell

Str. Mureş Nr. 116 A, 300763 Timisoara (România)

- 1st and 2nd level for Dell EMC Networker Configuration and Implementation, Administration and Troubleshooting- Configure, maintain, troubleshoot backups/restores for: Image Level (VMware, Hyper-V), Filesystems, Databases: SQL, SAP, Oracle, Exchange, NDMP(NAS)- EMC Data Domain Knowledge: Configure, Maintain and Troubleshoot- Tape Library management, configuration: iScalar i500, LTO4 or LTO5 tapes- VM / vProxy Deployment, configuration, troubleshooting

Str. Mureş Nr. 116 A, 300763 Timisoara (România)

- troubleshooting and technical support, user-side/server-side for Enterprise Voice, account change, sign in, audio, network connection, screen sharing and other Lync / Outlook / windows issues- AD and server logs checks using different Lync specific tools, like Lync Control Panel, Lync Server Management Shell, Snooper- configuration and maintenance of Enterprise Voice + Unified Messaging- major incident handling and RCA completion

Str. Tipografiei, Nr. 8, 400101 Cluj-Napoca (România)

Bug identification, effecting a series of tests regarding the performance, functionality, aesthetics, stability, compatility of the product and explaining them in the most clear and efficient way.QA Tests :- technical, general, distribution(script test)- networking / social networks / memory / stress- update / airplay and HDMI / interrupts- server-side tests : ABN / Ad Banners / Gifting Tool/ Banning / CRM (Customer relationship management) / IAP (in-app purchase)