George Hudson Email and Phone Number

Manage overall Early Resolution platform that supports end to end processing of default mortgage accounts, including workflow, collections, letters, decisioning, and customer self service.

Manage team that supports all decisioning within EarlyResolution as well as the borrower portal that allows customer to self serve when loss mitigation assistance is needed.

Configuration lead for decisioning updates/enhancements to Workout Editor within Early Resolution. Also assist in gathering requirements, as well as help train other employees on configuring Workout Editor to meet business needs.

Worked within agile framework in the Loss Mitigation servicing dept of US Bank, gathering requirements and configuring retention workouts for delinquent borrowers to bring their loans current. Configured Asset and government retention plans within Early Resolution Workout Editor platform.

Within the Servicing unit of Wells Fargo, work with multiple business partners to identify ways to create/enhance technology systems into daily process to improve quality and enhance production.Develop user and system requirements for application engineers to create new systems, as well as assist team members in better understanding existing applications.

Implement new programs and processes from the investor to Home Preservation business unit.Work with front line business unit to understand daily process and determine more efficient ways to improve quality as well as output.Instrumental in creation of new modification products designed to help customers stay in their homes.Acted as subject matter expert within the business unit, helping to train new team members as well as provide assistance to all team members in need.

Audited mortgage default servicing files to ensure underwriters took all necessary steps when making determination of product offer based on information provided.Provided feedback to business units designed to improve quality of decision-making.Conducted training to an entire site transferred from Mortgage originations to Default Servicing.

Underwrite modifications for customers in default, designed to help customers stay in their home.Provided training and support to new site transferred from Wachovia in San Antonio.Traveled to multiple Wells Fargo sponsored and NACA events, helping customers face-to-face find solutions to their financial struggles and assist them in keeping their homes.