George Marcus Email & Phone Number

Montreal, Quebec, Canada

Efficiently troubleshoot and resolve issues with various equipment and peripherals, including computers, printers, networks, cash registers, and POS systems. Install and upgrade hardware and software, ensuring customer satisfaction. Maintain professional relationships with clients and organize tools and workspaces effectively.

Canada

During my internship, I gained experience in solving customers' technical problems and setting up new computers (laptops / stations) in a Microsoft 365 environment. I also learned how to respond to customers' requests and provide customer support on-site. These skills have equipped me with the ability to troubleshoot technical issues and deliver quality customer service.

Montreal, Quebec, Canada

Egypt

Analyze accounts prior to determining their category, and consequently the type of action as per established procedures. Adapt the course of dunning action to the circumstances recommending alternative means of debt recovery. Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn. Act as a help point and reference to other sub-departments members. Communicate/coordinate with other departments in case any case resolution is required. Recommend the immediate referral to legal actions.. Escalate problems, report suspected fraud and provides relevant feed.

Cairo, Egypt

Process porting requests within assigned time values according to guidelines / processes. Applies all the available tools in hand to save the Customers from porting out. Answers inquiries and work closely with other functions & departments (such as Sales , Marketing and other network operators ) to ensure customer satisfaction

Cairo, Egypt

Handle all inquiries and cinema reservation requests. Prepare Daily, weekly & monthly Reports reflecting the team target achievement. Handling the complaints and escalating the problem if any in order to avoid the re-occurrence of the same complaint again.

Cairo, Egypt

Handle incoming calls and complaints. Provide proper information to customers with complete & comprehensive understanding of Orange products & services and policies. Contribute to the Up-selling of Orange Products and Services.

Cairo, Egypt

Arranges pre-tour briefings to arrange the travel calendar, and arrange with tour guides, coach operators, airlines, trains, hotels .Collecting, evaluating and responding to customer feedback and Provide reports for each trip.

Sharm El Sheikh, South Sinai, Egypt

Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list. Cashing of hotel guests personal and travelers checks. Attends to guest's complaints, inquiries and requests, refers problems to duty manager or Assistant Front Office Manager whenever necessary.

Network And System Administration/Administrator

Bachelor'S Degree, Italian Language And Literature, Good