George Riad Email & Phone Number

As an IT Technical Support Engineer at QCAA, I oversee and maintain computer hardware and software systems for the aviation authority. I have more than 13 years of experience in this role, and I hold the Cisco Certified Network Associate (CCNA) and Microsoft Certified IT Professional (MCITP) credentials.I also have web development skills, as I recently graduated from the Udacity Nanodegree Program in Front-end Web Development. I can use HTML, CSS, and Java to create responsive and user-friendly websites. I am passionate about learning new technologies and applying them to solve real-world problems.

Listed skills include Team Leadership, Teamwork, Team Management, Microsoft Excel, and 27 others.

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  It Technical Support Engineer

  Qcaa

  Feb 2010 - Present - Doha, Qatar

  - Oversee and maintain computer hardware and software systems.- Install and configure computer systems and applications within the company- Respond to customer inquiries and assist in troubleshooting and resolving challenges- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved- Assist management in creating training materials pertaining to computer troubleshooting and usage- Act as the initial point of contact for all computer and system related concerns from clients or other employees- Actively update, maintain and monitor all aspects of computer networks