George Riad Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

Melbourne, Australia

Cross domain architect, leads end to end technical proposals from pre-sales through to delivery and operations.

• Designated escalation engineer at network level for the largest Service Provider in Australia
• Review customer architectures and provide guidance at network design level
• Present training sessions to customer operational and engineering teams and introduce newproducts from a high level
• Analyzing root causes of problems and issuing a recommendation report and root cause analysisdocuments
• Referring software recommendation in response to critical problems and new products/services
• Driving weekly customer meetings with operation managers to review all outstanding Servicerequests

• Manage network release and change management for a large Australian Bank.
• Meeting customer on regular basis to discuss network expansion and design issues
• Applying on-time and error free configuration of new implementations for the designated VPN layer 3 and LAN devices
• Provide expert technical support to pre-sales, and project managers to validate, and review the technical design of new services sold to the designated customer
• Provide level 4 support for fault issues if required
• Acts as a direct point of contact for the designated customer for technical aspects regarding the VPN

• Leading the IOC team (12 engineers) on technologies such IPSec, PKI, DNS & DHCP
• Defining the roadmap of the activity domain
• Responsible for the skills development of the team
• Contribute to or lead new service development projects
• Write and update technical/product/architecture documentation
• Liaise with other contributors (Operations, Products & Sales, Customer Solution, …) that would take a role for the management and support of the solution

• Orange Business Services (Equant) is the leading global ISP providing converged network andinformation technology business services in over 220 countries and territories, owning the world'slargest secure Internet.
• Provide expert level of support for any faults related to routing/router problems
• Responsible for troubleshooting and resolving customer network faults escalated from level 2 teams
• Interface with Vendors (Cisco/Nortel) to identify/resolve software bugs or hardware problems
• Liasing with Orange Engineering and Cisco for identifying new bugs related to the Cisco IOS.
• Prepare and deliver training tracks for level 2 teams