George Rout Email & Phone Number

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Ipswich, United Kingdom

• Continue to review processes, using excel functions to create resources reducing labor intensive tasks. • Direct delegate to Team Leader when absent. Includes aiding colleagues with challenging tasks and intervening when required. • Working as part of a team towards one common goal, splitting workload & delegating tasks to reduce pressure. • Aiding the Team Leader in the recruitment of new staff. Includes creating questions, interviewing & making notes during. • Tracking debt position against KPIs & commenting on team progress at monthly credit review meetings. • Led the onboarding of external debt collection agency; including process mapping, documentation templates & progress tracker.

Ipswich, United Kingdom

• Managing a large I&C Portfolio, sending out weekly debt reports. Working with and maintaining internal/external customer relationship to ensure best results.• Working closely with members of different departments to overcome queries & difficulties that arise when chasing debt; escalating & liaising with senior staff when required. Following issue from start to finish, ensuring that payment & customer satisfaction is the result. • Working with members of other teams & departments to streamline processes & implement change including COTs, suspense process & pre-paid envelopes.

Hatfield, Hertfordshire

• Working in Customer Services for a reputable grocery home delivery service.• Consisted of answering customer queries both by email and telephone.• Phone calls to be answered with a confident, friendly and polite manner. • Required to view & handle confidential and sensitive information on customers’ accounts including address & card information.

Ipswich, United Kingdom

• Virtual Reception including answer inbound calls on behalf of a variety of clients; insurance, job details for engineers, charities. • Upselling of products and offer membership to various loyalty/shopping clubs. • Ensuring accurate data entry & paying attention to detail.