George Townsend Email & Phone Number

Los Angeles Metropolitan Area

• Responsible for the installation, troubleshooting and repair of Cisco and Avaya IP phones.
• Responsible for the installation and service of low voltage category cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced.
• Provided strong desktop technical support/service with a customer service orientation.
• Perform the installation, troubleshooting and removing of network equipment
• Responded to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.

Greater Los Angeles Area

• Planned and coordinated the conversion from old analog PBX to Shoretel/Mitel VOIP phone system, coordinating the integration of existing circuits as well as ordering new circuits and porting over new phone numbers.
• Negotiated with voice and data vendors to get pricing for new circuits and services.
• Managed all moves, adds changes and repairs to the corporate PBX as well as all 40 offices. Including all cabling.
• Managed the conversion from the existing MPLS data network to the new SD-WAN network as well as ordering all data and voice circuits for the corporate office as well as all 40 remote offices.
• Performed troubleshooting, configuring and modifying of telecommunications, WAN and LAN networks which included testing of all phone and data connections for corporate and remote offices using Cisco commands, and.
• Coordinated large-scale office moves as well as new office openings. Developed project plans, established resources and timelines to accommodate cabling and network resources not to impact users during working hours.