Georgia Lindow Email & Phone Number

• Creating and managing reporting in Excel and Google Data Studio, including presenting findings in a visual way through Google Slides presentations
• Creating and managing a process for knowledge base feedback raised via a JIRA form, including:o Creating a JIRA work flow that was tailored to the Knowledge team’s needs.o Creating a triaging guide, and method for.
• Prioritising multiple ongoing projects, such as: incoming feedback, managing and updating the feedback process, and the full audit of the knowledge base.
• Work directly with SMEs from across the organisation to review, develop and approve new content for front line and supporting teams.
• Use of HTML to format articles, adding anchors to link to specific.
• Using initiative to identify ways to improve the knowledge base content.o I separated out any processes into their own knowledge pages, so we could then link to one article whenever the process was mentioned in another.

Remote

 Use of SQL in BigQuery. Expertly respond to technical complaints raised in a variety of ways (predominantly live phone support for front line, complaints and collections agents and working cases). Took an active role in a project to remove a backlog of escalated technical complaints and prepare for the work to go to a new team.o Took proactive action.

Responding to queries about all aspects of the customer journey through phone contact, emails and contact forms (including switching, billing, payments, industry objects, industry rejections, home moves and opening and closing meter read disputes)Taking ownership of customer complaints and technical issues experienced by customer’s, to work towards and.

Leicester, England, United Kingdom

Cashing Up.Stock takes. Taking customers through the process of selecting a bespoke frame, making recommendations, and ensuring the mounts and moulding selected brings out the best in their item. Answering the phones and processing click and collect orders.

London, England, United Kingdom

Answering the phone and processing bookings through Collins online booking systemKeeping a clean and tidy work environment, both front and back of house (including cleaning the cellar)

London, England, United Kingdom

Acting manager for half of my tenure, which resulted in extra experience in carrying out staff payments, making the rota and organising cover. As well as maintaining stock levels, organizing, and overseeing trial shifts and training new co-workers. Normal responsibilities included, being a keyholder, opening and closing the store, taking, and unpacking.

Bachelor Of Arts - Ba, Fine And Studio Arts

Foundation Degree, Fine And Studio Arts, Merit