Gerald Crawford Email & Phone Number

Clermont, FL, US

Orlando, Florida, United States

• Directly engage with customers, addressing a wide range of topics—from helping them choose the perfect pet to troubleshooting any issues they encounter.
• Research and find solutions swiftly, ensuring that customer inquiries are resolved effectively.
• Approach concerns with understanding, active listening, patience, and kindness, both with customers and fellow team members.
• Thrive on feedback and actively contribute to a growth-oriented culture.
• Use virtual tools like Zoom, Slack, and webcams, to collaborate seamlessly with teammates and managers, fostering a customer-centric environment. 🐾🌟Feel free to connect with me on LinkedIn—I’d love to connect with.

Orlando, Florida, United States

• Improved guest satisfaction by adeptly handling sensitive situations with guests through direct engagement and inquisitive questioning, followed by comprehensive documentation of their feedback in Salesforce.
• Enhanced guest satisfaction by executing concierge responsibilities, securing restaurant reservations, and facilitating transportation arrangements.
• Ensured ADA-compliant accommodations for guests with disabilities, improving accessibility and inclusivity.
• Maintained 100% accuracy in cash handling procedures while providing exceptional guest relations, ensuring seamless transactions and customer satisfaction.

Orlando, Florida, United States

• Utilizes accessible resources and sound judgment to ascertain the most effective course of action or the optimal solution when interacting with customers across any chosen channel of engagement with Lowe’s.
• Efficiently navigates multiple computer systems, including Salesforce, to accurately input data and gather the necessary information for addressing customer inquiries, all while multitasking effectively.

Lake Buena Vista, Florida, United States

• Constant interaction with guests is required, including answering questions, providing directions, event information, and other services to ensure a memorable experience.
• Acknowledge cast members and ensure they uphold the highest standards of excellence through the Five Keys: safety, courtesy, inclusion, show, and efficiency.

Mobile, Alabama, United States

• Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
• Monitored and analyzed significant trends in IT administration, including the emergence of CryptoLocker malware and studies on the efficacy of desktop antivirus programs.

Tampa, Florida, United States

• Collaborated with an art department to develop custom branding that met specific product and printing specifications.
• Managed the lifecycle of promotional product offerings and associated advertising.
• Facilitated the creation of branded merchandise for high-profile organizations such as the Boy Scouts of America and the March of Dimes Foundation.

Edina, Minnesota, United States

• Collaborated with the IT director to develop marketing displays powered by Google Chrome for clinical settings.
• Contributed to the development of Windows software that supplanted a MS-DOS product for specialized back rehabilitation equipment.

St Petersburg, Florida, United States

• Delivered polite and efficient service as a front desk agent at a busy tourist hotspot.
• Aided in the company's migration to Office 365 via a technology grant.
• Transitioned the company's online presence to the contemporary WordPress.org platform.