Gerald Mcclellan Email & Phone Number

Phoenix, Az, Us

United States

United States

Casa Grande, Arizona, United States

Phoenix, Arizona Area

As an Expert Level Test Technician, I coordinate testing and repair operations for Nissan vehicles focusing on findinghidden problems and fixing them before vehicles are released to customers. To provide the best level of servicepossible, I obtained the highest-level certification for Nissan, Expert Level Test Technician, which was only availablefor four technicians across the country. In addition to completing repairs, I also help with quality assurance operationsby conducting market analyses to determine if vehicles are competitive with other brands and make recommendationsfor improvements. Although I cannot disclose the details of this project, I did develop a new technology for testingvehicle systems performance that has a patent pending with the U.S. Patent and Trademark Office.

Phoenix, Arizona Area

While I was an Expert Level Test Technician for Power Toyota, I Completed evaluations of vehicles to identify andresolve performance problems. Thorough planning and analysis helped me achieve a 95% customer satisfactionrating through diligent research and developing effective solutions. I also reduced returns and customer complaints byleading a team of technicians in repair projects with a 98.8% satisfaction rating. My extensive knowledge of producttesting helped me refine the testing process to provide faster and more thorough repairs.

Houston, Texas Area

For Tejas Toyota, I used my training and knowledge of vehicles to repair vehicles with defects and damage. I was ableto reduce repair and customer dissatisfaction ratings by improving collaboration between the service department andtechnicians. I also managed customer expectations through effective communication and project coordination, whichimproved satisfaction ratings. I also completed thorough repairs leading to a 98% correct first-time repair rating.

Houston, Texas Area

I served as a Night Manager for Ricks overseeing the night operations of the facility, including managing staffmembers. I developed training practices for new staff members. Ensured compliance with regulations and maintainedtight control over the company’s liquor inventory to prevent incidents.