- Directly managed and trained staff of 40+ in physical and digital preservation practices in accordance with AIC Code of Ethics and Guidelines for Practice- Created and adjusted processes and procedures and increased staffing to grow monthly division revenue by 200% over 5 years- Worked directly with clients to identify preservation needs and priorities, including selecting objects for conservation treatment- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help division evolve and grow- Worked with CRM and production tools such as Salesforce and NetSuite- Coordinated extensively with vendors to expedite and improve supply chain- Managed logistics with clients and sales representatives to ensure timely intake and delivery of projects- Prepared annual budgets with controls to prevent overages, formulated processes to reduce downtime and financial loss, and increased profit by streamlining operations where viable- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies- Developed systems to track and log project issues- Led improvement initiatives to advance operational efficiencies and increase revenue while maintaining ethical conservation standards

- Directed and coordinated two full-service book and paper conservation and digitization facilities- Worked directly with clients to identify preservation needs and priorities, including selecting objects for conservation treatment- Maintained fiscal oversight of all operations and developed annual budgets for scaling and growth- Worked directly with clients to identify preservation and conservation funding sources and assisted with grant acquisition where necessary- Conducted client consultations and guest lectures at museums and libraries on preservation management, disaster recovery and response, collection management, and preservation funding- Provided guidance and training to conservation staff- Executed advanced conservation treatments on books and paper- Evaluated suppliers to maintain cost controls and improve operations- Introduced new methods, practices, and systems to reduce turnaround time - Division acquired by Kofile Technologies in 2015