Gerald Smith Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, Utah, United States

• Work with all stakeholders to improve the employee experience through cultural and strategic changes.
• Overhauled the strategy surrounding the leadership development program which is the talent pipelined for leadership positions. Strategy revisions and program rebranding included changes to the costing center.
• Provided a qualitative analysis of interviews and surveys that resulted in the implementation of programs that ultimately streamlined the hiring process and decreased turnover.
• Identified major pain points during for all employees by developing and conducting personal interviews with employees, past employees, and potential employees.

Rumford, RI

• Attracted, onboarded, developed, and led a diverse team of 35 to deliver exceptional course conditions for a prestigious 100-acre private golf course, ensuring optimal playing conditions for members.
• Achieved a 50% reduction in seasonal employee turnover by implementing performance incentives and improved employee engagement
• Managed golf course standards and conditioning at pre-Covid levels despite a 15% reduction in budget and strict staffing protocols
• Spearheaded unanimous approval of $3.5 million renovation project through collaboration with architect to design, present, and pitch proposal to 300 stakeholders
• Prepared and updated annual operating budget of $1.6 million and delivered weekly financial reporting to the controller, ensuring clear communications on budget anomalies and needed adjustments

Newburgh, Indiana

• Led a diverse crew of 25 individuals that produced an exceptional experience for over 12,000 golfers a year.
• Implemented a talent management and development program that prepared four interns per season for success and industry advancement. Over 50% of interns returned and advanced within Victoria National
• Initiated use of labor tracking software that increased labor efficiency, employee productivity, and reduced labor redundancies resulting in 10% savings in annual labor costs
• Oversaw a team of 40 volunteers and communicated with all outside vendors to produce a nationally televised golf tournament which increased the club’s exposure that resulted in membership and employee additions.

Rochester, New York Area

• Trained and mentored four interns and a staff of twenty on proper chemical application procedures and standard golf course procedures.
• Ensured Oak Hill Country Club followed all DEC regulations and complied with OSHA safety standards resulting in no violations or injuries
• Organized projects and course improvements in preparation for the 2013 PGA Championship. The club netted over $1 million from the tournament, increased club initiation fees, and added prospective members to a growing.

Bloomfield, Michigan

Boston, Massachusetts

Bachelor’S Degree, Horticultural Science

Activities and Societies: Horticulture Club, Special Olympics Volunteer

Master Of Business Administration - Mba, Business Administration And Management, General