Gerald Smith Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Work with all stakeholders to improve the employee experience through cultural and strategic changes. • Overhauled the strategy surrounding the leadership development program which is the talent pipelined for leadership positions. Strategy revisions and program rebranding included changes to the costing center, leadership training and skills development guidelines, defining criteria for advancement, improving employee lifecycle experiences, and shifting the overall intentions of the program. • Provided a qualitative analysis of interviews and surveys that resulted in the implementation of programs that ultimately streamlined the hiring process and decreased turnover. • Identified major pain points during for all employees by developing and conducting personal interviews with employees, past employees, and potential employees.

Rumford, Ri

Attracted, onboarded, developed, and led a diverse team of 35 to deliver exceptional course conditions for a prestigious 100-acre private golf course, ensuring optimal playing conditions for members.• Achieved a 50% reduction in seasonal employee turnover by implementing performance incentives and improved employee engagement • Managed golf course standards and conditioning at pre-Covid levels despite a 15% reduction in budget and strict staffing protocols • Spearheaded unanimous approval of $3.5 million renovation project through collaboration with architect to design, present, and pitch proposal to 300 stakeholders• Prepared and updated annual operating budget of $1.6 million and delivered weekly financial reporting to the controller, ensuring clear communications on budget anomalies and needed adjustments

Newburgh, Indiana

Led a diverse crew of 25 individuals that produced an exceptional experience for over 12,000 golfers a year. • Implemented a talent management and development program that prepared four interns per season for success and industry advancement. Over 50% of interns returned and advanced within Victoria National• Initiated use of labor tracking software that increased labor efficiency, employee productivity, and reduced labor redundancies resulting in 10% savings in annual labor costs• Oversaw a team of 40 volunteers and communicated with all outside vendors to produce a nationally televised golf tournament which increased the club’s exposure that resulted in membership and employee additions.

Rochester, New York Area

Trained and mentored four interns and a staff of twenty on proper chemical application procedures and standard golf course procedures. • Ensured Oak Hill Country Club followed all DEC regulations and complied with OSHA safety standards resulting in no violations or injuries • Organized projects and course improvements in preparation for the 2013 PGA Championship. The club netted over $1 million from the tournament, increased club initiation fees, and added prospective members to a growing waitlist.

Bloomfield, Michigan

Boston, Massachusetts

Bachelor’S Degree, Horticultural Science

Activities and Societies: Horticulture Club, Special Olympics Volunteer

Master Of Business Administration - Mba, Business Administration And Management, General