Gerardo Munoz Email and Phone Number

- Manufacturing Platform Ownership- Microsoft Cloud Capacity Management (5k users)- End User Analytics- Enterprise On-Prem Report Servers and Gateways Maintenance- Report Creation, Optimization, and Deployment- Self-Service Cloud Development Enablement- Cloud Optimization- Policy Management- Problem Solving- Cross-Discipline Teamwork- Strategic Planning- Goal-oriented Pivoting for Deadlines and Success

-Risk analysis dashboard to improve process for client success representative.-Created large scale virtual building model using detailed floor plans and various open source asset and texture libraries.-Used advanced technologies such as MapBox and ARCGIS.-Sourced and optimized a diverse data set, including open-source, government, and national weather data to identifykey insights.-Streamlined development workflows by aligning our backend tools and procedures with object rendering time,object version control, VR cloud capabilities, and budgeting, improving team efficiency while delivering high-quality software products within budget.

• Specialized in leveraging technology to enhance public safety initiatives, employing data analytics to identify patterns, trends, and potential areas for improvement.• Proficient in the intersection of technology and niche lifestyles, utilizing data-driven insights to tailor solutions that meet specific needs within diverse communities.• Advanced skills in implementing cutting-edge technologies within the realm of public safety, contributing to the development and optimization of innovative solutions.• Expertise in utilizing data analytics to address challenges and create tailored strategies for various niche lifestyles, ensuring a personalized and effective approach.• Adept at navigating the dynamic landscape of technology in both public safety and niche lifestyles, staying abreast of advancements to drive continuous improvement and adaptability.

• Orchestrated the organization and visual presentation of grocery orders, ensuring cohesiveness and minimizing cross-contamination for efficient dispensing.• Welcomed customers promptly at their scheduled pickup times, expertly loading groceries into vehicles with precision, consistently meeting or exceeding standards within a remarkable 5-minute timeframe.• Adhered to all Walmart protocols, cultivating a positive customer experience reflected in an impressive bi-weekly average of 30 positive surveys and successful deliveries.• Collaborated with the regional marketing director to analyze and interpret customer service data, identifying issues and implementing resolutions to enhance overall satisfaction.

• Curated and audited data for panels discussing minimalist, downsizing, zero waste lifestyle, and eco-anxiety topics.• Employed analytical skills to identify correlations, patterns, and specific needs within the data, facilitating the design of targeted programs and services for these communities.• Conducted meticulous manual audits and analysis of over 5 hours of voice recordings weekly to extract valuable insights and contribute to informed decision-making.

• As an Office Assistant, I took pride in enhancing the ambiance of both rooms and the lobby, meticulously organizing and decorating to maintain a visually appealing space. This role served as a strategic platform to deepen my understanding of the company, paving the way for future success as a model sales representative.• Attentively listened to client feedback, both positive and negative, and skillfully navigated towards fair solutions, demonstrating a commitment to customer satisfaction.• Implemented efficient filing systems for paperwork and organized computer-based information, reducing clutter and streamlining information retrieval.• Provided excellent customer support in person, over the phone, and via email, enabling sales representatives to perform optimally by addressing questions, problems, and complaints.• Managed inventory diligently, stocking shelves, organizing displays, and implementing theft prevention measures to ensure a seamless shopping experience.• Maintained the visual appeal of the store by organizing racks and shelves, contributing to an inviting and customer-friendly atmosphere.• Demonstrated flexibility by maintaining an open schedule, stepping in to cover various positions during high-volume times at the hotel.