- Responsible for managing customer relationships, associated orders and scheduling- Project manage all aspects of service projects including documentation, IT, and site-visits- Entrusted to represent the company and its Support Department to high profile pharmaceutical clients worldwide, with an emphasis on coordination and customer support management- Coordinating with internal departmental resources including Installation, Logistics, Middleware, Software, Vision Analysis and… Show more - Responsible for managing customer relationships, associated orders and scheduling- Project manage all aspects of service projects including documentation, IT, and site-visits- Entrusted to represent the company and its Support Department to high profile pharmaceutical clients worldwide, with an emphasis on coordination and customer support management- Coordinating with internal departmental resources including Installation, Logistics, Middleware, Software, Vision Analysis and Project Management with measurable success Show less

- Assisted in establishing the European Support office and mentored new staff to grow the team - Facilitated training and coaching utilising experience of employee development- Managed customer communications and represented customers regarding planning/engagement - Produced and disseminated training/support materials to customers to enable efficient operation- Successfully diagnosed complex process issues helping the business to run efficiently and smoothly

- Provided in-depth technical support to distributors/end users for a variety of electronic products - Successfully supported the sales function in addressing new leads and CRM activities - Developed verbal/written communication skills in addition to data analysis/report generation - Completed the specification of support documentation in addition to coordinating technical inquiries

- Project led wireless network solutions from business problem to installation into various commercial environments, including site visits, demonstrating excellent time management skills- Coordinated training/support both remotely and on site relating to customer installation issues

- Lectured on various IT subjects such as Linux Networking Labs and Front Office Management- Completed research demonstrating analytical skills which would benefit any future position- Mentored and supported students within LIT Learning Support Unit programs

- Led a team on new projects to ensure efficient optimisation of world class leading edge processes - Successfully developed and maintained a website for work-centre maintenance - Developed an in-house, bespoke pilot software solution to improve communication of live manufacturing information to operatives and management

- Completed root cause analysis on work-centre equipment issues - Developed operational and maintenance procedures to industry standards

- Maintenance technician on precision robotic assembly equipment (HDDs).

- Maintenance Technician roles across various toolsets involved in the manufacture of recordable media formats.