Geri Jackson Email & Phone Number

Professional with degree in Organization Management Seeking New Opportunities in Customer Service, Fundraising or Retail.

Listed skills include Customer Service, Insurance, Microsoft Office, Coaching, and 40 others.

• Operations Analyst Ii

  Previously Florida Blue

  Jul 1974 - Jul 2012

  Operation Analyst II 2005 to July 13th, 2012 PIER (Provider Issue Engagement and Resolution)• Obtain and analyzes data in to determine root causes of internal and external customer issues• Resolve issues and create necessary documentation • Active team member responsible for researching and creating content for scope documents, service level agreements, proposals and other project documentation, including process mapping, business rules and user requirements• Conduct user acceptance testing and validate solutions to provider issues • Conduct monitoring and evaluation activities and communicate findings to management and requestor to ensure solutions are stable• Proficient with Automated Pricing Tool (APT), Blue2. Claims Repository, Corporate Medical Clearance Application (CMCA) ,Provider Additional Information System (PAIS), Provider Information Platform (PIP), Siebel, VO Remittances and Legacy tools• Lead phases of project work and research with partner