Gerrit Van Taak Email & Phone Number

Christchurch, Canterbury, New Zealand

• Function as L3 support for problematic tickets in addition to BAU tasks and support
• Update client documentation to high standards, creating new procedure where required
• Review existing documentation for accuracy and completeness
• Employ Connectwise or Powershell to script or automate tasks where possible
• Implement and lead projects as assigned, keeping to budgeted expenses and timeframes and client expectations
• Identify sales opportunities, scope out details and hand… Show more

Auckland, New Zealand

• Manage ticket queue in Connectwise – prioritising tickets and keeping all parties informed of status until successful resolution
• Tend to tickets remotely, or via call-out when authorised and adhere to approval procedures
• Ensure client site procedures and regulations are followed and documented where required
• Ensure ticketed time is accurate for billing purposes, and updated in a timely manner
• Employ Connectwise to script or automate tasks where possible
• Implement… Show more

Auckland, New Zealand

• Leadership:
• Managing team workload allocation and delivery, mentorship, performance management, and career development planning
• Supporting Chief Technology Officer (CTO) with daily operational functions
• Assisting in the recruitment of new staff
• Compiling the annual divisional budget
• Reporting to the Financial Director (FD) on a monthly basis

• Facilitating client scoping workshops to identify requirements and gather details relevant to their operating environment (LAN and WAN, Server and SAN, Fabric Switching, Security and Firewalls, Software and Licensing.
• Designing a working solution to meet client requirements (in some cases the full replacement of entire environments or specific components only)
• Pricing all components and consolidating this into a viable and mutually favourable… Show more
• Pricing all components and consolidating this into a viable and mutually favourable pricing model
• Compiling detailed bills of material, technical diagrams, solution overviews and implementation documentation to create an overall understanding of the end-to-end technical solution
• Requesting quotes, performing price comparisons, and assessing value-added services for the selection and procurement of relevant products and services

• Conducting monthly health checks on various hardware
• Interfacing with clients to assess and assist with their needs
• Processing large volumes of asset allocation, labelling, tracking and management
• LAN administration and maintenance on 3Com and Cisco products, including fibre- optic networking
• Performing administration, maintenance and configuration of the Softcon Access Control System and a camera surveillance system, running on Geovision software
• Providing internal… Show more