Gerrit Van Taak Email & Phone Number

Christchurch, Canterbury, New Zealand

• Function as L3 support for problematic tickets in addition to BAU tasks and support• Update client documentation to high standards, creating new procedure where required• Review existing documentation for accuracy and completeness• Employ Connectwise or Powershell to script or automate tasks where possible• Implement and lead projects as assigned, keeping to budgeted expenses and timeframes and client expectations• Identify sales opportunities, scope out details and hand… Show more • Function as L3 support for problematic tickets in addition to BAU tasks and support• Update client documentation to high standards, creating new procedure where required• Review existing documentation for accuracy and completeness• Employ Connectwise or Powershell to script or automate tasks where possible• Implement and lead projects as assigned, keeping to budgeted expenses and timeframes and client expectations• Identify sales opportunities, scope out details and hand to procurement teams• Roadmap client environments and plan for future requirements• Onboarding of new customers ensuring a smooth migration process and experience• Proactively monitor and maintain customer systems to optimal working state• Generation of customer specific reporting • Participation in customer facing status update meetings• Ensure customers are satisfied with level of support received and action changes if requested• Assist team members when required and mentor junior colleagues• Migrating on-premise customers to full cloud systems, or implementing hybrid solutions• Implement complete physical environment refreshes optimising deployment and minimizing downtime• Implementing new firewall or network devices and enhancing security on existing networks• Deploying new end user devices, either via deployment tools or manual installations• Implementing new Server hardware and shared storage and migration of existing systems• Weekly patch management, maintenance and troubleshooting of large userbases• Switch, router, firewall, access point, server, SAN device firmware updating and management• Research and study new technologies and applying them to customer requirements• Go above and beyond to exceed client satisfaction and expectations Show less

Auckland, New Zealand

• Manage ticket queue in Connectwise – prioritising tickets and keeping all parties informed of status until successful resolution• Tend to tickets remotely, or via call-out when authorised and adhere to approval procedures• Ensure client site procedures and regulations are followed and documented where required• Ensure ticketed time is accurate for billing purposes, and updated in a timely manner• Employ Connectwise to script or automate tasks where possible• Implement… Show more • Manage ticket queue in Connectwise – prioritising tickets and keeping all parties informed of status until successful resolution• Tend to tickets remotely, or via call-out when authorised and adhere to approval procedures• Ensure client site procedures and regulations are followed and documented where required• Ensure ticketed time is accurate for billing purposes, and updated in a timely manner• Employ Connectwise to script or automate tasks where possible• Implement projects as assigned, keeping to budgeted expenses and timeframes and client expectations• Identify sales opportunities and pass on to relevant teams• Proactively monitor and maintain all customer systems to optimal working state• Generate and supply relevant reports to customers at specified intervals, or when requested• Attend pre-specified status meetings with customers sufficient preparation about environments• Ensure customers are satisfied with level of support received• Keep internal knowledge base up to date to allow other team members access to known resolutions• Assist team member when required, or tickets are escalated• Migrating on-premise customers to full cloud systems, or implementing hybrid solutions• Implementing new firewall or network devices or enhancing security on existing networks• Enhancing online email security via DMARC, DKIM and SPF configs• Deploying new servers or workstations, either via deployment tools or manual installations• Implementing new Server hardware and shared storage, migrating current environments.• Weekly patch management and maintenance of 300+ workstations• Switch, router, firewall, access point, server, SAN device firmware updating and management• Research and learn new technologies and applying them to customer requirements• Go above and beyond to exceed client satisfaction and expectations Show less

Auckland, New Zealand

Leadership:• Managing team workload allocation and delivery, mentorship, performance management, and career development planning• Supporting Chief Technology Officer (CTO) with daily operational functions• Assisting in the recruitment of new staff• Compiling the annual divisional budget• Reporting to the Financial Director (FD) on a monthly basis• Capacity planning and reportingSolution Design:• Facilitating client scoping workshops to identify requirements… Show more Leadership:• Managing team workload allocation and delivery, mentorship, performance management, and career development planning• Supporting Chief Technology Officer (CTO) with daily operational functions• Assisting in the recruitment of new staff• Compiling the annual divisional budget• Reporting to the Financial Director (FD) on a monthly basis• Capacity planning and reportingSolution Design:• Facilitating client scoping workshops to identify requirements and gather details relevant to their operating environment• Designing a working solution to meet client requirements • Pricing all components and consolidating this into a viable and mutually favourable pricing model• Compiling detailed bills of material, technical diagrams, solution overviews and implementation documentation to create an overall understanding of the end-to-end technical solution• Requesting quotes, performing price comparisons, and assessing value-added services for the selection and procurement of relevant products and services• Accompanying sales staff to sales pitch meetings to assist with technical pre-sales. This includes translating the workings of designed solutions, cost justifications, and answering technical questions that may arise.• Designing and documenting strategies and business cases to refresh, replace, or upgrade existing infrastructure with newer technologies due to them becoming out of date or having inadequate capacity• Submitting Capital Expenditure requests to the Executive Committee, placing orders, tracking delivery dates and managing delays• On-boarding of new clients• Conducting internal workshops to brief cross-functional delivery teams on the project scope of work, and to assign tasks and deadlines to resources• Tracking and managing the delivery of solutions• Maintaining professional relationships with multiple clients Show less

• Facilitating client scoping workshops to identify requirements and gather details relevant to their operating environment (LAN and WAN, Server and SAN, Fabric Switching, Security and Firewalls, Software and Licensing and any other relevant information)• Designing a working solution to meet client requirements (in some cases the full replacement of entire environments or specific components only)• Pricing all components and consolidating this into a viable and mutually favourable… Show more • Facilitating client scoping workshops to identify requirements and gather details relevant to their operating environment (LAN and WAN, Server and SAN, Fabric Switching, Security and Firewalls, Software and Licensing and any other relevant information)• Designing a working solution to meet client requirements (in some cases the full replacement of entire environments or specific components only)• Pricing all components and consolidating this into a viable and mutually favourable pricing model• Compiling detailed bills of material, technical diagrams, solution overviews and implementation documentation to create an overall understanding of the end-to-end technical solution• Requesting quotes, performing price comparisons, and assessing value-added services for the selection and procurement of relevant products and services• Accompanying sales staff to sales pitch meetings to assist with technical pre-sales. This includes translating the workings of designed solutions, cost justifications, and answering technical questions that may arise.• Designing and documenting strategies and business cases to refresh, replace, or upgrade existing infrastructure with newer technologies due to them becoming out of date or having inadequate capacity• Submitting Capital Expenditure requests to the Executive Committee, placing orders, tracking delivery dates and managing delays• On-boarding of new clients upon proposal acceptance• Conducting internal workshops to brief cross-functional delivery teams on the project scope of work, and to assign tasks and deadlines to resources• Tracking and managing the delivery of solutions, following strict project management principles• Maintaining professional relationships with multiple clients Show less

• Conducting monthly health checks on various hardware• Interfacing with clients to assess and assist with their needs• Processing large volumes of asset allocation, labelling, tracking and management• LAN administration and maintenance on 3Com and Cisco products, including fibre- optic networking• Performing administration, maintenance and configuration of the Softcon Access Control System and a camera surveillance system, running on Geovision software• Providing internal… Show more • Conducting monthly health checks on various hardware• Interfacing with clients to assess and assist with their needs• Processing large volumes of asset allocation, labelling, tracking and management• LAN administration and maintenance on 3Com and Cisco products, including fibre- optic networking• Performing administration, maintenance and configuration of the Softcon Access Control System and a camera surveillance system, running on Geovision software• Providing internal user support and server administration• Assisting clients in recovering their IT systems in the event of a disaster occurring Technology exposure: Racal, Nice and Weston voice recorders, Nortel 61C and 11C PBX administration, Avaya (Lucent) Definity PBX administration, IPC PBX administration and Mitel PBX administration. Show less