Sam Kim Email & Phone Number

Auckland, New Zealand

Provide technical support/troubleshooting for service requests and incidents escalated from service desk.Travel to client sites in Auckland to provide support in person.Build, reimage, or dispose of PCs as per requests of clients.Participate in various projects involving Microsoft 365, Azure, networking, security, client onboarding, and many other products/devices.Collaborate with other companies including Internet service providers, phone system/printer solution providers, or application service providers for projects or troubleshooting.

Auckland, New Zealand

Senior position of the service desk to help junior members and join interview for technical screening.Acts as an internal escalation point for service desk for more challenging tasks.Main contact point for high-profile client to deal with most of tickets for the client and attend weekly meetings with the client's IT department for better service delivery.

Auckland, New Zealand

Support small/medium-sized local businesses for IT service as a member of front-line service desk.Perform troubleshooting and attend to day-to-day service requests which involves different environments and line-of-business applications, from on-prem domain environment with standalone applications to modern workplace environment with cloud applications.

Auckland, New Zealand

Managed a team of 14 direct reports, including service desk engineers from different language teams and onboarding/offboarding administrators.Monitored general operations of the Enterprise Service Desk for a dedicated client Gilead Sciences with over 11,000 users across the globe.Manage escalated customer support cases from the service desk.Recruited team members via interviews with HR and/or senior leadership team.

Auckland, New Zealand

Supported users as an agent in Enterprise Service Desk for Gilead Sciences.Performed troubleshooting with desktops, laptops and mobile phones remotely, dealing with various applications/platforms including Active Directory, Exchange, Office products, Cisco VPN, RSA SecurID tokens, and Windows OS.From January 2018 to July 2018Took part in IT Service Desk Integration Project after Gilead bought Kite Pharma, Santa Monica, CA.Flew to Santa Monica multiple times, stayed there for 3 months in total to learn their system and assist users on site, and contributed to the process of merging the IT support process of the two companies.

Auckland, New Zealand

Assisted IT Department of Auckland Institute of Studies at the helpdesk during the last semester at AIS, providing help to staff members and students which included re-imaging desktops and performing basic-level troubleshooting.

Dongdaemun-Gu, Seoul, Korea

Experienced various interpretation and translation works, dealing with both individual and corporate clients. Some of major works include manuals for a major German medical equipment company, escorting a high profile journalist to Korean DMZ, tourism brochures for International Expo 2012 in Yeosu, Korea, and interpretations at annual forums of Korean MongoDB user community.

Jung-Gu, Seoul, Korea

Covered political and social affairs in the National team at one of the country's leading newspapers, mainly in charge of the Seoul City Hall beat.

Republic Of Korea - United States Combined Forces Command

Served military duty as a military interpreter at the Army Aviation, ROK-US Combined Forces Command.Interpreted in high-officer level meetings and translated official documents.

Graduate Diploma In Information Technology, Computer Networks Specialization

Learned networking features of Windows Server 2012 R2 and Cisco switches and routers in multiple networking papers that are designed.

Bachelor Of Arts (B.A.), English Interpretation And Translation

Went through well-organised training at one of South Korea’s finest universities to become a professional interpreter and translator.