Support Manager
CurrentResponsible for the day to day management of the Kaseya Dublin Support Team.
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@kaseya.com
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Gerry Murray is listed as Support Manager at Kaseya, a with 789 employees, based in Ireland. AeroLeads shows a work email signal at kaseya.com and a matched LinkedIn profile for Gerry Murray.
Gerry Murray previously worked as Support Specialist at Kaseya and Support Engineer at Kaseya. Gerry Murray studied at Dublin Institute Of Technology.
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Experienced and highly motivated senior systems engineer with a passion for IT and customer service. Highly developed troubleshooting and problem solving skills in both hands on and remote support environments. Ability to quickly and calmly bring situations under control and take effective action. Open and adaptable team leader with ability to communicate confidently at all levels. Versatile with a keen willingness to learn, innovate and embrace change.
Listed skills include Pulmonary Diseases, Respiratory Therapy, Pulmonary Function Testing, Mechanical Ventilation, and 24 others.
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Dublin
Responsible for the day to day management of the Kaseya Dublin Support Team.
Drogheda
Image IT Group is the leading IT and Telecoms services and support provider to SMEs and education sector in the north east. Responsibilities include;•Leadership: Managing all aspects of IT Service delivery for the business. Leading and managing the IT Service Team. Monitoring and reporting on the performance of service delivery to the Managing Director. Deal directly with sub-contractors and third party service vendors.•Planning: Project planning and management of new hardware installation projects. Scheduling customer site visits and hardware installations. Plan the introduction of new products and solutions.•Monitoring: Respond to alerts from customer servers in Gfi Max remote monitoring dashboard. Check backup reports and troubleshoot any failed backups. Monitor ticket queues in Autotask and respond to service requests. Distribute tickets to other team members and contact third party service vendors as required. •Reporting: Attend weekly operations planning meeting and report to Managing Director on ticket metrics. Generate contract usage reports in Autotask for Sales Department. Discuss Gfi monitoring statistics reports with customers.•Presenting / Training courses : Delivered new product presentations to customers. Developed and lead internal training on various topics for support engineers
Monaghan
Support technichan based in Monaghan General Hospital. Troubleshooting and supporting IT infrastructure for HSE clients in Monaghan Town and County.
Other employees you can reach at kaseya.com. View company contacts for 789 employees →
Vidhun David
Colleague at KaseyaCoimbatore, Tamil Nadu, India
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AE
Anthony Ennis
Colleague at KaseyaGreater Dublin, Ireland
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JB
Jonathan Boyd
Colleague at KaseyaMiami, Florida, United States
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FF
Felipe Fernandes, Mba
Colleague at KaseyaDanbury, Connecticut, United States
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RN
Róisín Ní Fhloinn
Colleague at KaseyaDublin, County Dublin, Ireland
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JP
Jason Presley
Colleague at KaseyaBothell, Washington, United States
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JT
Jana Taylor
Colleague at KaseyaGreater Vancouver Metropolitan Area, Canada
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CD
Christian Del Rio
Colleague at KaseyaMiami, Florida, United States
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BS
Bik Singh
Colleague at KaseyaVancouver, British Columbia, Canada
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GA
Gayathri Arcot Nataraj
Colleague at KaseyaIndia
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Quick answers generated from the profile data available on this page.
Gerry Murray works for Kaseya.
Gerry Murray is listed as Support Manager at Kaseya.
AeroLeads has found 1 work email signal at @kaseya.com for Gerry Murray at Kaseya.
Gerry Murray is based in Ireland while working with Kaseya.
Gerry Murray has worked for Kaseya, Image Group, and Hse.
Gerry Murray's colleagues at Kaseya include Vidhun David, Anthony Ennis, Jonathan Boyd, Felipe Fernandes, Mba, and Róisín Ní Fhloinn.
You can use AeroLeads to view verified contact signals for Gerry Murray at Kaseya, including work email, phone, and LinkedIn data when available.
Gerry Murray studied at Dublin Institute Of Technology.
Gerry Murray is listed with skills including Pulmonary Diseases, Respiratory Therapy, Pulmonary Function Testing, Mechanical Ventilation, Emr, Meditech, Acls, and Bls.
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