AeroLeads people directory · profile

Stephen R. Email & Phone Number

Head Of Operations Australia and New Zealand at Mercedes-Benz Financial Services Australia
Location: Elwood, Victoria, Australia 10 work roles 2 schools
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Mercedes-Benz Financial Services Australia
Role
Head Of Operations Australia and New Zealand
Location
Elwood, Victoria, Australia
Company size
143 employees

Who is Stephen R.? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Stephen R. is listed as Head Of Operations Australia and New Zealand at Mercedes-Benz Financial Services Australia, a company with 143 employees, based in Elwood, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Stephen R..

Stephen R. previously worked as Head Of Operations Australia & New Zealand at Mercedes-Benz Financial Services Australia and Head Of Customer Experience at Mercedes-Benz Australia. Stephen R. holds Graduate Diploma In Business Management, Business Administration And Management, General from University Of Canterbury.

Company email context

Email format at Mercedes-Benz Financial Services Australia

This section adds company-level context without repeating Stephen R.'s masked contact details.

Mercedes-Benz Financial Services Australia

Review company-level records connected to Stephen R. before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Stephen R.

Personal StatementMy key strength is in my proven ability to drive performance through building effective teams and enhancing the processes and technology that supports them. This is initiated through the development of a robust strategy, though the real satisfaction for me transpires in the implementation of that strategy and the delivery of tangible commercial results which grow revenue and maximise shareholder value.I have an optimistic and positive attitude combined with high levels of energy and self-motivation. This in conjunction with my skills and experience allows me achieve challenging business goals both individually, and jointly as a team through the empowerment and mentoring of others.

Current workplace

Stephen R.'s current company

Company context helps verify the profile and gives searchers a useful next step.

Mercedes-Benz Financial Services Australia
Mercedes-Benz Financial Services Australia
Head Of Operations Australia and New Zealand
Elwood, VIC, AU
Website
mbfs.ca
Employees
143
AeroLeads page
Company profile
View company profile Email format
10 roles

Stephen R. work experience

A career timeline built from the work history available for this profile.

Head Of Operations Australia & New Zealand

Current
Mercedes-Benz Financial Services Australia

Lead direct finance and insurance customer & back office functions for MBFS Australia including Customer Retention, Direct Sales, Customer Service, Collections & Loss Recoveries, Hardship & Financial Assistance, Disputes Resolution, Agility Vehicle Returns, Fraud, Settlements, and Contract Management. This includes the development and implementation of the.

Nov 2021 - Present

Head Of Customer Experience

Mercedes-Benz Australia

Melbourne, VIC, AU

Lead direct customer functions for MBFS Australia including Customer Retention, Direct Sales, Customer Service, Collections & Loss Recoveries, Hardship, Disputes Resolution, and Agility Vehicle Returns. This includes the development and implementation of the overall Customer Experience, Omni-channel, and Self Service strategy.

Jun 2019 - Nov 2021

Senior Manager Customer Service & Retention - Financial Services

Mercedes-Benz Australia

Melbourne, VIC, AU

Leading the Customer Retention and Customer Service functions

Nov 2016 - Jun 2019

Director & Senior Talent Coach

Getselect

Melbourne, Victoria, AU

Nov 2017 - Nov 2021

Head Of Sales

Tal Life - Insurance Line

Sydney, NSW, AU

TAL is one of Australia’s largest life insurers protecting more that 3.7 Million people and paying out over $1 billion in claims in 2015. They employ over 1,600 employees across Australia and have been in operation for over 140 years offering Life Insurance, Income Protection and Funeral Insurance.Key Responsibilities Member of the senior leadership team.

May 2014 - Oct 2016

National Contact Centre Manager

Public Trust

Auckland, NZ

Public Trust is New Zealand’s largest trustee organisation with 268,000 customers. Key products are legal services including Wills, trusts, conveyancing, and estate administration; and financial products including investments, insurance, on call accounts and term deposits.Key ResponsibilitiesMember of the senior leadership team – supporting the Retail team.

Mar 2003 - May 2014

Senior Team Manager

Public Trust

Auckland, NZ

Key ResponsibilitiesSupport the National Contact Centre Manager with the development and delivery of the Contact Centre strategy.Lead and support a committed and motivated team through the analysis of individual statistics, providing monthly coaching, regular performance reviews, personal development plans, and rewarding success.Assist with the development.

Mar 2000 - Mar 2003

National Systems Administratior

Ansett New Zealand

Sylmar, CA, US

Ansett New Zealand was a domestic airline serving the New Zealand market. This position reported to the National Contact Centre Manager in support of 100 staff spread across three centres in Auckland, Wellington and Christchurch.Key Responsibilities Managing real-time queues across multiple sites through analysing and interpreting call flow information.

Feb 1996 - Mar 2000

National Project Sales Trainer

Ansett New Zealand

Sylmar, CA, US

Key Responsibilities Support National Contact Centre Manager by introducing a new sales programme - A.S.K (Ansett Sales skills and Knowledge) Develop and ensure delivery of a two day sales training workshop in conjunction with Learning International and facilitate this to all staff across the 3 Contact Centre locations. Develop and facilitate follow-up.

Apr 1995 - Feb 1996
Team & coworkers

Colleagues at Mercedes-Benz Financial Services Australia

Other employees you can reach at mbfs.ca. View company contacts for 143 employees →

DB Dale Brezinski Dale Brezinski Colleague at Mercedes-Benz Financial Services AustraliaBrampton, Ontario, Canada, Canada View → ES Elisa Sohns Elisa Sohns Colleague at Mercedes-Benz Financial Services AustraliaToronto, Ontario, Canada, Canada View → ST Stefan Talpeanu Stefan Talpeanu Colleague at Mercedes-Benz Financial Services AustraliaAncaster, Ontario, Canada, Canada View → NS Natalie S. Natalie S. Colleague at Mercedes-Benz Financial Services AustraliaMississauga, Ontario, Canada, Canada View → SG Sara Gillies Sara Gillies Colleague at Mercedes-Benz Financial Services AustraliaCanada, Canada View → PC Paul Cozza Paul Cozza Colleague at Mercedes-Benz Financial Services AustraliaCape Verde, Cape Verde View → VA Vince Agostino Vince Agostino Colleague at Mercedes-Benz Financial Services AustraliaNorth York, Ontario, Canada, Canada View → SH Shanice Hall Shanice Hall Colleague at Mercedes-Benz Financial Services AustraliaScarborough, Ontario, Canada, Canada View → LF Louie Francisco Louie Francisco Colleague at Mercedes-Benz Financial Services AustraliaKitchener, Ontario, Canada, Canada View → KG Kartika Gaur Kartika Gaur Colleague at Mercedes-Benz Financial Services AustraliaToronto, Ontario, Canada, Canada View →
2 education records

Stephen R. education

Graduate Diploma In Business Management, Business Administration And Management, General

University Of Canterbury

Education record

Shirley Boys' High School
FAQ

Frequently asked questions about Stephen R.

Quick answers generated from the profile data available on this page.

What company does Stephen R. work for?

Stephen R. works for Mercedes-Benz Financial Services Australia.

What is Stephen R.'s role at Mercedes-Benz Financial Services Australia?

Stephen R. is listed as Head Of Operations Australia and New Zealand at Mercedes-Benz Financial Services Australia.

Where is Stephen R. based?

Stephen R. is based in Elwood, Victoria, Australia while working with Mercedes-Benz Financial Services Australia.

What companies has Stephen R. worked for?

Stephen R. has worked for Mercedes-Benz Financial Services Australia, Mercedes-Benz Australia, Getselect, Tal Life - Insurance Line, and Public Trust.

Who are Stephen R.'s colleagues at Mercedes-Benz Financial Services Australia?

Stephen R.'s colleagues at Mercedes-Benz Financial Services Australia include Dale Brezinski, Elisa Sohns, Stefan Talpeanu, Natalie S., and Sara Gillies.

How can I contact Stephen R.?

You can use AeroLeads to view verified contact signals for Stephen R. at Mercedes-Benz Financial Services Australia, including work email, phone, and LinkedIn data when available.

What schools did Stephen R. attend?

Stephen R. holds Graduate Diploma In Business Management, Business Administration And Management, General from University Of Canterbury.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.