David Getz Email & Phone Number

Northwood, Oh

● Enhanced team productivity by documenting common issues and solutions across multiple platforms, leading to quicker resolution times and fewer repeated issues. ● Optimized system management as an administrator for various software applications, improving user access control and ensuring compliance with security protocols. ● Improved data integration accuracy by resolving Scribe data integration issues and querying databases, leading to more reliable and consistent information flow across systems. ● Increased service level efficiency by generating daily and weekly Help Desk reports, enabling faster follow-up on open tickets and better customer satisfaction. ● Maintained system stability by monitoring alerts and quickly addressing system failures, reducing downtime and maintaining continuous service availability.● Supported IT procurement by creating purchase requisitions for necessary equipment and services, contributing to the timely availability of resources.● Resolved a customer's report access issue by identifying and addressing query performance problems, resulting in restored functionality for viewing reports on the portal.● Ensured accurate financial tracking by submitting monthly credit card expense reports, which helped maintain budget compliance and financial accountability.● Streamlined issue resolution processes by investigating and resolving 50-80 monthly software-related requests from employees and customers globally, resulting in improved efficiency and reduced system downtime.● Diagnosed and resolved an SSRS report error by identifying and correcting problematic data, resulting in the successful execution of the report summarizing lab operations.● Successfully transitioned LIMS administration responsibilities by completing training and managing key tasks, including producing and displaying Help Desk metrics, ensuring seamless operation and reporting continuity after the former administrator's departure.

Maumee Oh

● Earned multiple promotions and awards, demonstrating consistent performance and leadership, contributing to success and efficiency of the organization.● Enhanced data management efficiency by maintaining SQL databases and SAS datasets for NVCS, ensuring that client needs were met with accurate and up-to-date data.● Empowered project teams by creating Access databases, allowing them to update SQL control tables and run queries independently, which reduced reliance on IT and sped up project timelines.● Ensured compliance with quality standards by logging process steps and record counts, supporting adherence to ISO 20252 standards and maintaining high data integrity.● Improved data accuracy and processing speed by implementing compare processes, reducing time spent on data verification and increasing overall efficiency.● Ensured high-quality data collection by identifying and correcting questionnaire errors before printing, preventing costly mistakes and ensuring reliable survey results.● Adapted to technological advancements by transitioning from mainframe to server environments, demonstrating flexibility and a commitment to staying current with industry standards.