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David Getz personal email
I am an accomplished information technology professional with a proven history of maintaining seamless enterprise-level systems and applications. I adopt innovative solutions to streamline processes and enhance user experience. I am instrumental in troubleshooting, problem-solving, and delivering exceptional technical support to end-users, driving efficiency, and minimizing downtime. I have a strong ability to adapt to evolving priorities, deliver high-quality support, and enhance service level performance. I am known for outstanding collaboration abilities, fostering productive relationships with cross-functional teams to meet organizational goals and objectives.Technical Proficiencies:SQL Server | Salesforce | ServiceNow | SugarCRM | LabVantage LIMS | LabWare LIMS | SAS | TIBCO Scribe | BMC Track-It | Dynamics AX | VisuantAreas of Expertise:● User Support● User and Access Management● Cross-functional Collaboration● Performance Monitoring● Security & Compliance● Documentation & Training● Configuration Management● Troubleshooting● Planning & ExecutionCareer Highlights:● Implemented a weekly review process for open incident tickets by producing detailed daily and weekly reports, leading to improved ticket assignment and resolution within Service Level Agreement targets through structured team meetings.● Achieved exceptional service satisfaction with an average rating of 4.89 out of 5 from 140 service requesters, reflecting a strong commitment to quality support and customer care.● Processed and formatted 400K customer records for a tire satisfaction survey, delivering cleaned data that enabled the manufacturer to assess customer feedback amid critical news coverage.● Created and delivered customized SAS and SPSS datasets from a recent study, meeting specific requirements for a vehicle manufacturer, which led to the successful acquisition of a subscription and transition from their current data vendor.● Demonstrated adaptability and efficiency by balancing daily support requests with the successful completion of long-term projects, ensuring all objectives were met despite changing priorities.● Exhibited strong teamwork and versatility by taking on additional responsibilities when coworkers transitioned to new roles, which ensured continuous operations and reduced costs for the organization.● Adapted to technological advancements by transitioning from on-premises to cloud computing, demonstrating flexibility and a commitment to staying current with industry standards.
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Programmer Analyst And Business Systems AnalystNamsa Apr 2015 - Jul 2024Northwood, Oh● Enhanced team productivity by documenting common issues and solutions across multiple platforms, leading to quicker resolution times and fewer repeated issues. ● Optimized system management as an administrator for various software applications, improving user access control and ensuring compliance with security protocols. ● Improved data integration accuracy by resolving Scribe data integration issues and querying databases, leading to more reliable and consistent information flow across systems. ● Increased service level efficiency by generating daily and weekly Help Desk reports, enabling faster follow-up on open tickets and better customer satisfaction. ● Maintained system stability by monitoring alerts and quickly addressing system failures, reducing downtime and maintaining continuous service availability.● Supported IT procurement by creating purchase requisitions for necessary equipment and services, contributing to the timely availability of resources.● Resolved a customer's report access issue by identifying and addressing query performance problems, resulting in restored functionality for viewing reports on the portal.● Ensured accurate financial tracking by submitting monthly credit card expense reports, which helped maintain budget compliance and financial accountability.● Streamlined issue resolution processes by investigating and resolving 50-80 monthly software-related requests from employees and customers globally, resulting in improved efficiency and reduced system downtime.● Diagnosed and resolved an SSRS report error by identifying and correcting problematic data, resulting in the successful execution of the report summarizing lab operations.● Successfully transitioned LIMS administration responsibilities by completing training and managing key tasks, including producing and displaying Help Desk metrics, ensuring seamless operation and reporting continuity after the former administrator's departure. -
Analyst-Developer (I)Maritz Jun 1992 - Nov 2013Maumee Oh● Earned multiple promotions and awards, demonstrating consistent performance and leadership, contributing to success and efficiency of the organization.● Enhanced data management efficiency by maintaining SQL databases and SAS datasets for NVCS, ensuring that client needs were met with accurate and up-to-date data.● Empowered project teams by creating Access databases, allowing them to update SQL control tables and run queries independently, which reduced reliance on IT and sped up project timelines.● Ensured compliance with quality standards by logging process steps and record counts, supporting adherence to ISO 20252 standards and maintaining high data integrity.● Improved data accuracy and processing speed by implementing compare processes, reducing time spent on data verification and increasing overall efficiency.● Ensured high-quality data collection by identifying and correcting questionnaire errors before printing, preventing costly mistakes and ensuring reliable survey results.● Adapted to technological advancements by transitioning from mainframe to server environments, demonstrating flexibility and a commitment to staying current with industry standards.
David Getz Skills
David Getz Education Details
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Information Systems
Frequently Asked Questions about David Getz
What is David Getz's role at the current company?
David Getz's current role is Application Administrator | Application Support.
What is David Getz's email address?
David Getz's email address is da****@****zcx.com
What schools did David Getz attend?
David Getz attended University Of Toledo.
What skills is David Getz known for?
David Getz has skills like Market Research, Microsoft Sql Server, Sas Programming, Visual Basic, Ssis, Survey Research, Access, Microsoft Access, Microsoft Office, Microsoft Excel, Persistence, Work Independently With Minimal Supervision.
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David Getz
United States3comcast.net, ciscrp.org, ciscrp.org3 +161772XXXXX
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David Getz
Los Angeles, Ca5gofundme.com, cbsradio.com, 1059sunnyfm.cbslocal.com, cbs.com, sweetgreen.com2 +130549XXXXX
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2acosta.com, halopets.com
2 +181385XXXXX
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David Getz
Minneapolis, Mn2ambientconsulting.com, ambientconsulting.com2 +176358XXXXX
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