Greg Gauthier Email and Phone Number

Serve as Office 365 administrator; provide operational support and maintenance to user base. Service inquiries and issues related to email, Sharepoint as well as selected applications and telephony. Support operational functionality with regard to performance, availability, integrity and confidentiality.• Go-to resource for technical troubleshooting and rapid issue resolution pertaining to any issues within the Office 365 environment.• Lead the conversion of phone/telephony from Analog to Digital at the Downers Grove location.• Ensure optimal security and administration of all client applications, servers (application, file and database) and devices.• Interact frequently with clients regarding technical troubleshooting and support, root cause analysis and remediation as well as the fine-tuning of performance enhancements for diverse application environments.Accomplishments:• Successfully migrated Skype for Business to Microsoft Teams on time and under budget.• Implemented a visitor management system through the use of TractionGuest touchless entry management system; utilized cloud-based system for phones and Ipad for a seven-building campus with significant OpEx savings.• Oversaw the updgrade from Infor CRM to Optiva.

Advised and managed nine mid-sized business accounts. Provided IT System Administration on local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system. Monitored network to ensure network availability to all system users and perform necessary maintenance to support availability.• Proactively identified risks in the network and developed a plan to mitigate them.• Partnered with IT administration for system administration for Windows Environments including Microsoft Exchange, Office 365 Tennant accounts, Active Directory and Group Policy.• Advised and guided clients to technology implementation decisions.• Oversaw deployment of multiple hypervisors including VMware and Hyper-V.• Configured and troubleshot client firewalls.• Provided desktop support of Mac and Windows-based solutions.• Established strategy and led design, engineering, security, administration and service delivery of technical infrastructure/information systems; provided enterprise-wide support.• Employed a consultative approach in the planning, execution, management and successful completion of enterprise-wide IT initiatives for a diverse commercial client base.• Partnered with clients, resources and vendors to gather business requirements, developed Statement of Work (SOW), allocated resources and coordinated contract signing and billing to translate technology-business needs; created project plans, methodologies, budgets, RFPs, timelines and goals.• Provided strategic direction after conducting financial audit to improve revenue generation and reduced annual expenses.• Conceptualized and created a formal client project documentation process to optimize organizational resources.• Oversaw vulnerability assessments, penetration testing and system audits.

Responsible for day to day technical support/network operations consisting of more than 120 users. Oversaw desktop, application support and network infrastructure. Established and monitored IT budget including purchasing computer equipment. Seamlessly prioritized and executed the full scope of network administration operations, from initial integration to diagnostic, repair and security protocols for firewall appliances as well as PC’s in order to supplement daily operations.• Managed all hardware administration including routers and switches, cable management, Office 365 migrations, Windows Server administration and mobile device support.• Provided Server support for all operations.• Performed major troubleshooting and networking procedures to ensure that database systems were operating at maximum efficiency levels.• Instrumental in the integration of Microsoft Office products as well as setup and deployment desktops, servers and innovative hardware architecture that promoted seamless management across the network.• Coordinated regular data backup and recovery procedures; installed monthly and quarterly software updates.

Provided clients with a wide range of IT support services including new product upgrades and installations, software/hardware maintenance and support, application configuration and utilization training. Analyzed client technologies to assess needs and provide applicable solutions as well as ongoing technical support following project completion.• Trained and educated clients in the proper utilization of hardware/software applications to enable them to increase productivity and reduced costs associated with IT support and maintenance.• Upgraded and implement new File and Print servers as well as various hardware/software solutions onto client systems.• Installed and provided technical support to clients for Microsoft Office/Adobe applications as well as remote meeting applications (GoToMeeting.com).

Responsible for the coordination and management of corporate/local manufacturing IT projects in collaboration with plant/senior-level corporate management and additional IT personnel. Developed and facilitated hardware/software training programs to educate departmental staff in the proper utilization of new technology systems. Provided software/hardware utilization training to clients. Successfully coordinated and facilitated the execution of various IT initiatives including:• Streamlined the application/remote desktop publication of more than 200 Wyse and Dell manufacturing thin-client terminals and remote end-users by implementing a Citrix Metaframe XP (load balancing terminal server farm).• Supported the company Employee Information and Attendance system through Oracle Forms 9.0 as well as local client configurations of SAP R/3 PRD system.