Grace Chang Email & Phone Number

South San Francisco, California, Us

Austin, Texas, Us

BigCommerce is the world's leading cloud e-commerce platform for established and rapidly-growing businesses. Led the partner growth and strategy across the Point of Sale, Tax, Accounting, SSL and Domain verticals with notable partners such as PayPal, Square, and First Data/Clover. Key responsibilities included:- Collaborating and working cross-functionally with internal and external Product, Sales, and Marketing teams to develop global go-to-market strategies and co-marketing campaigns. - Driving product launches for both core solutions and partner integrations, often translating between business objectives, technical requirements, and needs of the partner/customer on behalf of stakeholders. - Spearheading new opportunities to extend the platform while driving merchant acquisition through building and maintaining strong relationships with the world's largest tech companies.

Austin, Texas, Us

Te Aro, Wellington, Nz

Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere and on any device.Key responsibilities and accomplishments:- Grew and managed strategic relationships with leading ISVs who integrated with the Xero platform such as Expensify, MINDBODY, Shopify, and Squarespace.- Led global cross-functional teams to launch product integrations, GTM strategies, and ongoing product improvement to drive global and regional customer/channel acquisition, retention and revenue.- Developed and scaled partner account management templates and best practices across global teams in US, UK, Australia, New Zealand, and Singapore.- Planned and executed the launch of new partner integrations with Bill.com, Avalara, Shopify, MINDBODY, and TSheets.- Implemented training assets and promotional strategies with internal sales teams.

Oakland, California, Us

Led operational performance management and collaborates with executives and stakeholders to measure the most critical goals and initiatives that set the focus for the IT organizationKey responsibilities:- Provided CIO Chief of Staff support to IT executive leaders by supporting meeting presentation development (e.g., IT Town Halls, Executive Committee meetings) and managing various data collections and analyses- Contributed to the strategic planning of new digital health and enterprise technology initiatives from concept to implementation- Managed vendor relationships with top research advisory firms while conducting industry research and competitive analysis to inform strategic planning and decisionsKey accomplishments:- Project Lead for the first "Entrepreneur & Mentor Meetup" event, which facilitated knowledge sharing between thought leaders across Kaiser Permanente and startups from digital health accelerators: Rock Health, DreamIt, StartUp Health, and StartX. Received 93% attendance and sparked invaluable connections.- Coordinated a cross-functional team with partners in Kaiser Permanente's HealthWorks and the Permanente Medical Group to pilot an innovative technology solution in six pediatric weight management programs at four medical centers. Successful results have led to an official product launch phase and increased program participant retention.- Drove the 2014 organizational goals planning and finalization for the IT Executive Committee, including IT Town Hall presentation development and prepping executives to communicate the new metrics 2 months ahead of schedule.- Developed a competitive assessment on digital health and web capabilities analyzing over 30 key features across 11 health plan and health system competitors to inform Kaiser Permanente’s consumer digital strategy.

Oakland, California, Us

Analyzed business processes for repositioning and investment fund strategies during the RFP process with new and existing employer groups.Key accomplishments:- Led a series of interviews with nationwide client teams to improve upon the current Competitive Positioning data collection process, analyzed findings, and provided recommendations to ensure role clarity and consistency.- Built the overall end-to-end framework regarding current assessment and future state recommendations for the National and Multi-State Sales Team.- Drove complex metrics reports using the Salesforce.com CRM platform to assess the lead opportunity viability for 950k clients, representing approximately 10% of the KP membership.

Berkeley, Ca, Us

Supervised the Academic Services Center during open hours for dorm residents, providing computer troubleshooting, tutor monitoring, professional development resources and maintaining facility orderliness. Key accomplishments:- Appointed Marketing Coordinator to help publicize events and services by designing web-based and print marketing materials for over 1400 students throughout the school year.- Organized professional and skill development events for Freshman/Sophomore students such as internship panels, resume and cover letter workshops, and Adobe Photoshop tutorials.

Minneapolis, Mn, Us

Oversaw sales floor operations and directed a team of over 50 members at a time to meet daily sales targets for a $50 million storeKey accomplishments:- Streamlined and implemented a new Softlines overnight replenishment push process which resulted in higher accuracy and efficiency while reducing process time by 30% within one week of training- Increased communication between the overnight team and store managers by creating a follow-up form to be utilized on merchandise brand-walks

Collaborated with a team of senior account executives to create pitches and press releases to various media outlets to strengthen clients’ market entries into solar/cleantech or private sector job industriesKey accomplishments:- Conducted industry research, competitive analysis, and worked closely with media publications by contacting 50 different representatives per day and compiling comprehensive media kits- Successfully drafted a piece for Simply Hired that appeared as contributed content for Quintessential Careers, ranked the 3rd most popular career website with 1.2 million visitors per month

Worldwide, Oo