Giancarlo David Email & Phone Number

Austin, Texas, United States

Identifying and resolving complex customer issues by acting as a liaison between the customer and HashiCorp engineering

Austin, Texas, United States

• Collaborated with external clients using IBM software to improve machines and workflow processes.• Leveraged Python and Selenium Library to create web scraping application automating manual administrative tasks, perfectingtask efficiency, saving team time, and reducing task completion time from 4 hours to 30 minutes.• Managed Linux and Windows virtual machines snapshots on cloud infrastructure for development and testing.• Utilized Linux virtual machine to implement and test… Show more • Collaborated with external clients using IBM software to improve machines and workflow processes.• Leveraged Python and Selenium Library to create web scraping application automating manual administrative tasks, perfectingtask efficiency, saving team time, and reducing task completion time from 4 hours to 30 minutes.• Managed Linux and Windows virtual machines snapshots on cloud infrastructure for development and testing.• Utilized Linux virtual machine to implement and test functionality of new tool (the IBM Deployment Acceleration) to becomeproficient in using new operating system and tool to field customer questions. Show less

• Applied advanced troubleshooting techniques to swiftly identify and resolve technical issues related to Apple devices.• Communicated complex technical concepts to non-technical users, giving a clear understanding of troubleshooting stepsand resolutions.• Demonstrated adaptability by seamlessly rotation through various technical specialties and skill sets.

• Developed ETL processes with the use of SQL, regular expressions (RegEx), and Python with an Open Data Lakehouse.• Created a business entity model combining four different datasets from multiple systems on Amazon Web Services (AWS).• Collaborated with various teams to identify data related issues and implement solutions to unify five databases into one.

- Mentored approximately 20 students in grasping programming concepts for courses including Computer Science, Visual Programming, Mobile Application Development, and Computer Database Systems, resulting in notable GPA improvements. - Demonstrated proficiency in code analysis and debugging across multiple programming languages (C++, C#, Java, Python, and SQL) authored by diverse individuals, providing constructive feedback and enhancing code quality.

- Isolated and resolved issues by analyzing information to determine the root cause of the symptoms- Organized the correct resources to successfully troubleshoot the issue- Managed multiple systems and applications by multitasking to efficiently complete tasks

• Informed customers on the latest technology within the store • Connected, curated, and recommended tailored solutions based on uncovered customer requirements• Demonstrated products to further educate customers on useful features

• Analyzed optimal routes for selecting items to ensure maximized metrics• Strengthened customer relations by providing excellent service• Organized and delivered orders to enhance the customer experience

Bachelor Of Business Administration - Bba, Computer And Information Systems, 3.3 Gpa

Activities and Societies: VP of IT for AITP

Associate'S Degree, Business Administration And Management, General, 3.0 Gpa