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Gideon Kibia is listed as Team Manager at CCI Kenya at CCI Kenya, a company with 905 employees, based in Nairobi, Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Gideon Kibia.
Gideon Kibia previously worked as Team Manager at Cci Kenya and Quality Analyst at Cci Kenya. Gideon Kibia holds Diploma, Business Management, Distinction from Pioneer International University.
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Experienced Team Leader with a demonstrated history of working in the customer services industry. Strong quality assurance professional with measuring success, strategic thinking with a team and embracing the strategic mindset.
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Kenya
Purpose of the Role: To provide quality and efficient service to our clients, leading, managing, developing and motivating a team of call center agents. Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfactionCreate better modes of operations to.
Nairobi, Kenya
Monitoring calls and providing trend data to the management.Facilitates call calibration sessions for call center representatives.Participates in customer and client listening programs to identify customer needs and expectations.Uses quality monitoring data system to compile and track individual level and team performanceGives feedback to call center team.
Kenya
Jumia Team Captain assisting team managers on sharing hourly progress, managing shifts and Conducting briefingsHandling inbound calls and tending to customers' needs. i.e Order placement calls and order status processHandling outbound calls for order confirmationTraining new agents on call handling
Other employees you can reach at cci-sa.co.za. View company contacts for 905 employees →
Anshuman Sarkar
Colleague at Cci KenyaIndia, India
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TN
Tiffany Njine
Colleague at Cci KenyaNairobi, Nairobi County, Kenya, Kenya
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KP
Kershan Pillay
Colleague at Cci KenyaDurban, KwaZulu-Natal, South Africa, South Africa
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MK
Mthobisi Khuzwayo
Colleague at Cci KenyaDurban, KwaZulu-Natal, South Africa, South Africa
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FJ
Farouk John
Colleague at Cci KenyaJohannesburg, Gauteng, South Africa, South Africa
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MG
Mercy Gatwiri
Colleague at Cci KenyaNairobi, Nairobi County, Kenya, Kenya
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ZK
Zipporah Kagitu
Colleague at Cci KenyaKenya, Kenya
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TA
Tsion Assefa
Colleague at Cci KenyaBahir Dar, Amhara Region, Ethiopia, Ethiopia
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SR
Serisha Reddy
Colleague at Cci KenyaDurban, KwaZulu-Natal, South Africa, South Africa
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AQ
Ayanda Qobo
Colleague at Cci KenyaDurban, KwaZulu-Natal, South Africa, South Africa
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Quick answers generated from the profile data available on this page.
Gideon Kibia works for CCI Kenya.
Gideon Kibia is listed as Team Manager at CCI Kenya at CCI Kenya.
Gideon Kibia is based in Nairobi, Nairobi County, Kenya while working with CCI Kenya.
Gideon Kibia has worked for Cci Kenya and Kenyatta National Hospital..
Gideon Kibia's colleagues at CCI Kenya include Anshuman Sarkar, Tiffany Njine, Kershan Pillay, Mthobisi Khuzwayo, and Farouk John.
You can use AeroLeads to view verified contact signals for Gideon Kibia at CCI Kenya, including work email, phone, and LinkedIn data when available.
Gideon Kibia holds Diploma, Business Management, Distinction from Pioneer International University.
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