Gigi Miller Email & Phone Number

Cisco Carlsbad

Create and maintain internal documentation library for software development projects. Create strategies for organizing existing internal content. Develop internal requirements documents, architecture manuals, technical implementation guides, operator guides, and security and test manuals. Develop information architecture system. Write user manuals. Create blog content for online Cisco Carlsbad employee community. Evangelize Cisco Carlsbad corporate culture through social media, including LinkedIn, Instagram, and Twitter.

Carlsbad

Create and maintain internal documentation library for software development projects. Create strategies for organizing existing internal content. Develop internal technical implementation guides, process guides, and security manuals. Write user manuals. Evangelize Cisco Carlsbad corporate culture through social media, including LinkedIn, Instagram, and Twitter.

Implemented a process for creating videos of PowerPoint-based technical content using Camtasia with localized audios that reduced in-country customer training sessions.Designed automated templates for MS Word and PowerPoint to increase departmental efficiency and improve accuracy by 50%.Developed an internal repository, via Wiki and SharePoint, for collaborative documentation and technical knowledge that increased technical accuracy and eliminated redundant information. Devised and delivered training presentation to various departments to promote the adoption of automated templates.Conducted a series of training classes and designed quick reference cards to familiarize employees with automated template functionalities. Introduced an automated trademarking and product attribution tool that created accurate legal statements for documentation, thereby protecting corporate brand interests and minimizing exposure to legal action. Recognized as the department expert for legal and branding information and as the liaison to Legal and Marketing departments. Wrote and edited customer facing hardware and software technical manuals, including device specifications, white papers, test processes and results, and design architecture.