Suzanne Lee Email & Phone Number

Serve as the customers' product manager / product owner throughout the development of the product. Work closely with the technical architects and project execution team (design, development, and sales) from ideation to launch. Responsible for planning, implementing and tracking all deliverables through product documentation (roadmapping, user flows, wireframes, lo-fidelity and hi-fidelity designs)Use Scrum/Agile/Waterfall project management methodologies throughout software development lifecycle- maintain project scope through requirement change assessments, identify risks, manage client expectations, and identify delivery process improvements.

Drive client adoption and migration of Wordpress and serve as principal operational customer contact throughout project lifecycle while working closely with sales and operations from discovery, through design and build, to launch Work with partners, internal teams and external agencies to define the project, including feature requirement and scope.

Program manager for Hyundaiusa.com Managed Chat Queue. Led the integration of A.I. Chatbot (HeyHyundai) product on multiple verticals. Drive interactive digital projects from start to finish as the delivery services individual/manager. Responsible for maintaining project scope, vendor management, project financials, facilitating team meetings, reporting project health, managing milestones, escalating issues, and assisting in issue resolution. Work with cross-functional project teams (UX, Account, Product, Creative, Development, third-party vendors) to internal quality control within scope. Clients: Hyundai, Genesis, Signature Kitchen Suite, LG, Annie Liebovitz

Produced, managed and developed 300+ digital web projects from initial design concept to final implementation for clients primarily in the healthcare industry. Serve as the primary point of contact for client and communication project status and health throughout lifecycleInitiate, lead and implement enhancements and improvements of client websites to achieve goals and KPI's.

Rosemead- Corporate Office

Produced and managed editorial content for the company’s internal web and digital communication across the enterprise. Served as project lead for the homepage redesign for company’s intranet. Conducted content audits, reviewed survey results and analytics to help inform content strategy. Evaluated user experience (UX) elements, including the color palette, typography, and visuals to bring brand identity and content strategy to life.

Amplify SCE's brand online through effective content strategy efforts and crisis communications. Launch and create content for the company blog to house infographics, blog posts, and other helpful articles to boost online presence Produce and manage editorial content for company's internal web and digital screen signage communication across the enterprise.

Provide timely and urgent communication to customers throughout SCE service territory

Sociology | Psychology

Human Computer Interaction

User Experience Design

certification in the processes of enhancing user satisfaction with a product by improving the usability, accessibility, and pleasure.