At this company, I oversee operations and supervise a team for physician outreach for three hospitals and 32 ambulatory locations. I build and maintain positive relationships with liaisons and physicians across the state to maintain service excellence and promote generation of funds. I also lead the clinical/sales/liaison team offering education including Grand rounds for Pediatricians, Specialists, Family physicians, and regional hospital systems throughout the state of Georgia. My key contributions include:■ Improved communication with the team and physician satisfaction and cooperation with effective leadership.■ Boosted revenue and increased the referral base by creating advocacy relationships and participating in Physician board meetings.■ Developed process improvement strategies and facilitated collaboration between departments including clinical operations, patient access, medical affairs, IS&T credentialing, medical records, internal communications, legal, public relations, marketing, service line administration, executive physician leaders, and executive management.

As Regional Affiliate I led, mentored, and trained management on communication skills and diagnostics. I encouraged leadership to use a formulaic system for non-threatening feedback and constructive criticism to improve employee performance while retaining morale. I educated healthcare and human resource organizations. My contributions include: ■ Enhanced staff outcomes with positive evaluation processes.■ Presented employee performance management policies to maximize potential.■ Initiated enhanced training methods using seminars, workshops, and small group coaching. ■ Offered train the trainer material licensing.

For NeurogesX, Inc., I developed the start-up management team hiring, training and mentoring new employees. I created the online training platform. I served several states including Alabama, Arkansas, Florida, Georgia, North Carolina South Carolina, Tennessee, and Virginia. I supervised and mentored the new field sales team ensuring knowledge of hospital processes, Buy and Bill execution, and pull-through techniques.My key contributions include:■ Spearheaded initial southeast sales team implementing new systems and procedures.■ Introduced the Buy and Bill product to hospitals, physicians, and outpatient surgery centers to coordinate operations and build business from start-up.■ Produced and implemented Standard Operating Procedures (SOP).■ Spearheaded the launch of Qutenza for local levels and Veterans Affairs and military treatment facilities at Veterans Integrated Services Network (VISN).■ Led integration of online learning and training platforms for disease state, regulatory compliance, product knowledge, and assessment examinations.■ Managed as National Formulatory Leader for Qutenza obtaining Drug List and VISN Formulatory Status.

At this biotechnology firm, I managed global operations for strategic planning, strategy, training, and business development. I regularly educated leadership throughout the Asia, Australia, Europe, Latin America, and the United States for Oncology, Organ Transplant, and BMT divisions. I launched new and existing product lines including Mozobil, Thymogobuline, Leukine, Campath, Leukine, Fludara, and Cholar for worldwide markets.My key contributions include:■ Designed online training systems for product knowledge, marketing, and disease state education.■ Facilitated launch and heightened awareness of the new oncology and transplant divisions in Asia, Australia, Europe and Eastern Europe markets.

In this position, I managed functional operations globally supervising three direct reports on the training team including one PharmD. I led seven Clinical Science Specialists with a $70M territory over 14 states and Puerto Rico. I also performed as liaison to European operations and administrator for the U.S. training manager. I directed account managers ensuring goal attainment. My key contributions include:■ Exceeded company expectations with best regional sales volume company-wide for over nine years.■ Surpassed sales annual sales quota with over 100% of expectation consistently.■ Achieved over $5M in annual sales for more than five years consecutively.■ Attained top 5% in the US for volume from 2000 to 2007 as leader of the high-efficiency Transplant Account Managers.■ Earned recognition from leadership and a promotion to Regional Director for performance excellence upon company purchase by Genzyme.