Gilad Wilk Email & Phone Number

Israel

Collaborated closely with the General Manager of Loyalty, overseeing a business unit with an annual revenue of $35M and a team of approximately 200 employees.Spearheaded strategic projects, enhancing coordination across Product Development and Go-To-Market (GTM) teams. Key initiatives included designing and building the entire Customer Success journey from scratch and restructuring the pricing and packaging models.Managed the Profit & Loss (P&L) responsibilities, ensuring financial targets and operational efficiencies.Orchestrated daily operations and processes within the business unit, optimizing performance and alignment with corporate objectives.

Leading 4 teams within the Revenue Operations overall managing 20+ people.Program operations (cross-organizational projects), Marketing operations, Partners operations & SDR operations.

Program Operations: Led multi-stakeholder, cross-departmental projects, significantly enhancing operational alignment.> Product Led Growth (PLG): Managed comprehensive program activities, from roadmap development to initiative success measurement.> CPQ/CLM & Dealdesk: Spearheaded enhancements to Yotpo’s CPQ, integrated a new CLM tool (Ironclad), and established a deal desk to streamline processes.> Revenue Dashboard: Developed a central dashboard to track business metrics, defining and visualizing key performance indicators.> Additional Projects: Rebuilt GTM attribution and revamped product operations.Partners Operations: Supported the partner's team daily, focusing on business process optimization and effective goal setting.> Partner’s Lifecycle: Standardized partner engagement processes, aligning manager interactions across different segments and regions.> Partner’s Portal: Created a centralized platform to manage partner engagement, including partnership status and pipeline clarity.> RevShare: Redesigned the revenue share process to support diverse product offerings and reduce friction.> Dashboards: Crafted dashboards to track team and individual performance comprehensively.> Additional Projects: Handled budgeting, and quota settings, and implemented strategic tools and processes to boost team performance.

Yotpo is an eCommerce marketing platform offering integrated solutions for Loyalty & Referrals, SMS Marketing, Reviews, and Visual UGC — saving time and increasing ROI for brands of all sizes.

Peck is a smart blueprint collaboration tool that helps companies complete software projects on time and on budget.By connecting and replacing fragmented layers of content, Peck creates a single source of truth for system design, that ensures everyone understands what’s going to be built.

Israel

Devised intricate products while working closely with C-level executives to transform their vision into a viable solution or product.Spearheaded multiple digital transformation projects across various industries, designing customer journeys based on analyzed personas.Adhered to UI/UX requirements to manage prototype development. Redesigned the company’s customer journey and digital experience during their quest in fundraising from the Innovation Authority. Revamped and enhanced business certification process (involving 6 ministries and 500K business owners), leading to a 70 Million NIS project.

Oversaw 3 architects in varied projects and industries, leading IT/cloud strategy for tier 1 enterprises.Assembled technical architecture for varied business cases.Orchestrated cloud strategy project for the Israeli government, leading a global team in a process that led to deep operational and cost analysis now making up the foundations of government cloud initiatives. Administered solution architecture for a healthcare startup (B2B2C, SaaS) that combined a marketplace, CMS, and telehealth.

Oversaw all aspects of development and product management of internal customer-facing product for Amdocs that enhanced efficiency, saved up to 30% of project cost, and used by hundreds of users. Analyzed and integrated customer feedback into product requirements to improve customer satisfaction. Managed a team of 6 people, supporting their professional development and growth. Relied on and executed an agile development methodology.

Review, analyze, and evaluate operational systems and user needs. Construct business process diagrams while studying system capabilities and writing specifications documents.Thanks to the project's nature, I have gained a comprehensive business process understanding in the following industries: telecommunication, food manufacturing, and warehouses logistics.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.Sc.), Industrial Engineering & Management, Information Systems

Bachelor Of Arts (B.A.), Economics