Gilbert Sanchez Email & Phone Number

Philippines

1. Develop the local market, channels & overall planning in Philippines. To find partners & build a sales system.2. Conduct local market research and analysis. Understand the detailed status of similar competitive brands and provide corresponding reports, put forward the corresponding market strategy proposal.3. Manage the dealer system and maintain customer support, Timely coordination to solve customer issues.4. Develop & implement local sales goals according to company’s plan & strategy. 5. Build and maintain company’s brand image in the local market.6. Exercise reasonable control over sales expenses. Maintain customer relationships and handle customers’ complaints and to prevent bad debts.

Philippines

1. Assess trainers’ skills, performance and productivity and prepare written evaluations with advice for improvement.2. Oversee the training in all key areas such as training skills, essential skills, special skills and individual achievements.3. Research new training materials and resources that might enhance our training procedures and provide value to our trainers.4. Identify future training needs and create curriculum to facilitate that training such train the trainers, trainer’s certifications, online training courses and other training programs.5. Search for gaps in training material or content that should be filled to ensure safety and productivity among training team members.6. Communicate with team members, trainers and management to ensure all needs are met.7. Coordination with other department such as national sales and regional in terms of external trainings and maintains high quality output.8. Perform duties related on program design and development, project management, training program conduct, learning and development, metrics and reports.

Philippines

1. Provides education on product specific to all sales technician in different stores covered2. Performs In-Store and Classroom training as required by the client.3. Point contact between the client and Store Manager/Sales Technician on different issues related to products.4. Part of training and development team which we provide new ideas and knowledge regarding the products.5. Responsible for sending weekly/monthly report regarding the training status6. Tasked to deploy collateral in different stores covered as part of the marketing

Philippines

1. Monitor and respond to client inquiries and support requests via phone, email, web forum, etc2. Take escalated calls as needed 3. Maintain detailed documentation on client interactions4. Interacting with all appropriate departments in order to restore service and/or identify problems 5. Documenting Service Desk-related processes and procedures 6. Ensure productivity standards and metrics are maintained 7. Performing other duties as assigned