Gilbert Soto Email & Phone Number

Beverly Hills, California, Us

Irving, Texas, Us

Dallas, Tx, Us

Currently in charge of operating 5-outlets, 3 managers, 4 supervisors and over 60 employees in the largest hotel in Texas with over 1,800 rooms. In the process of doubling staff and opening more outlets for 2022.* Manager of the Month August 2021* Brought the hotel into the e-commerce world by implementing a mobile dining take-out service* Developed a world class training program utilizing an F&B Orientation meetings, Lobsterink F&B Service Professional training, weekly service audit program* Recently scored 100% on employee satisfaction surveys - strong employee retention* Service Excellence - we are 5 points above brand on guest satisfaction* Recently scored 96% service score on latest company audit

Dallas, Tx, Us

Lead a multimillion-dollar beverage program at the largest Sheraton in North America, the Sheraton Dallas Downtown. I oversee 3 managers, with a total of over 100 employees, to train, support, and to help run all outlets. In the short time I have been with the Sheraton, I have successfully revamped the beverage inventory and procurement process into, what our Director of Finance called it, "the 21st century". Under my guidance, during February of 2020 the Sheraton Dallas had its highest grossing revenue ever, exceeding 1 million dollars in one month for the 5-outlets.• *Currently leading 4-outlets in the absence of a director of restaurants and bars since January 2021.

Received a promotion within 2 years, to lead the bar program into new heights. Gilbert continued manage the high volume Living Room and WET Deck operations (40+ employees, multi-million dollar operation) as well as take on new responsibilities throughout the hotel * Revamped and Updated the inventory system, leading the team to adhere to the new Marriott Beverage Program, training and developing new standards for all bars and banquet bars in the hotel* Responsible for overall operation of the Outlets, Labor Management, Beverage Cost, Profitability * Worked with marketing team to come up with new events, driving revenue* Develop relationships with members of the community and spirits reps for training, special events* Marriott Breakthrough Leadership Training Coach

Bar Manager W Hotel AustinMarriot Hotels and Resorts/March 2017 - CurrentPromoted to current position after only two months as Assistant Restaurant Manager, because of excellent performance. Managed a demoralized staff, turned around their job satisfaction levels. Spearheaded a new training program for each position. And in the short time as manager, able to turn around an operation that was losing over $1,000 a day from budget, into exceeding budgeted expectations.• Revamped inventory and ordering process to bring liquor cost from over 30% to under 21%• Implemented a new onboarding and training program for each position within the department, as well as a retraining program for current employees.• Working with the marketing team, brought in new events and promotions, including the Red Fez event, one of the highest revenue generating events the bar has ever seen.• Changed hours of operation to maximize business, and to focus on labor and productivity levels, and to also rebrand the “Secret Bar”.• Counseled employees struggling to perform duties, improve sales, reduce loss, reward employees with multiple being finalists for employee on the month• Changed the tip-out structure to retain employees and lessen employee turnover, raise morale.• Challenge staff by sharing sales goals, creating sales contests, and small daily goals• Utilized customer service skills to retain important guests, as well as receiving many survey shout-outs on Trip Advisor and survey sites

Norwalk, Ct, Us

A Dallas icon, the Hotel Crescent Court is a 220-room luxury hotel. As manager of the 6 outlets, 30+ staff, and the overall beverage operation of the hotel, Gilbert helped transition a team to a new management company. Worked closely with the executive Chef to develop and implement new menus for 5 of the outlets.• Oversaw a F&B operation of a hotel undergoing new management and a renovation. Advised General Manager and Director of Food and Beverage of ideas to update current F&B operation. Made changes to staffing levels reducing labor costs.• Succeeded in relicensing Starbucks, who was in danger of losing franchise agreement, by assisting store manager with staff training, ordering, and overall operation.• Updated a mew beverage program to reduce cost, waste, create ordering guidelines with new par levels, inventory management• Demonstrated the ability to manage the operation in the absence of a F&B Director, and did the job that took 2 former managers to do.

Norwalk, Ct, Us

Le Meridien Dallas Hotel• Quickly became manager by showing the ability to manage all aspects of food and beverage operations• Adhered to labor guidelines and cross-trained staff to reduce labor costs• Create a new beverage program, using company guidelines, reducing liquor cost from 24% to 22%, and exceeding budgeted goals• Improve banquet and catering performance, improving standards, creating checklists, developing staff, improve group satisfaction levels

Orlando, Us

Responsible for supervising 2 Pool restaurants and bars.Organize and set up for private parties and functions inside the restaurant, bar, and pool.Assist bartenders during peak business levels. In charge of Payroll on a daily basis, ensuring employees are clocking in and out, claiming tips, and updating tip payouts using Timesaver and HSI Profit Series.

Orlando, Us

Responsible for supervising the room service department, room service orders, coordinates setting up and breaking down BEO's, delivering amenities, and ordering supplies. Respond to all guest issues, ensure employees are working as a team in a 2,200 room hotel.

Memphis, Tennessee, Us

Promoted within 5 months of employment because of a hard work ethic, the ability to work well with others, and the desire for a management position.Responsible for overseeing the room service department within the 1,642 room hotelAs a partner with the 24 hour B-Line Diner; assists in managing the full service restaurant and its staff by overseeing all operations, expediting orders, table-touching, managing staffing levels, monitoring guest flow, and resolving any guest issues.

Memphis, Tennessee, Us

Promoted from Barback in under 3 months because of excellent work ethicMixed and served beverages for guests in both the upscale hotel bar, Rocks, voted “Best hotel bar in Orlando”, and the full service fine dining restaurant, Capriccio Grill.Upheld drink recipe specifications and assisted in up-selling and improving department revenue.Responsible for the highest levels of guest satisfaction while ensuring all guests were served according to federal and state lawsManaged an independent cash bank, verifying all transactions were processed swiftly and accurately.

Promoted from front desk agent because of excellent customer service skillsResponsible for maintaining guest satisfaction by enhancing the overall guest experience.Responded to all guest relations by recognizing best guests, resolving any complaints efficiently while exceeding expectations, responding to Hilton’s guest satisfaction surveys, preparing amenity requests, and entertaining guests in the lobby.Developed and implemented problem resolution standards and assisted staff in trainings to improve guest relations and experience.Overseeing both front desk and restaurant staff operations, ensuring all guests are acknowledged and enjoying the propertyGraduate of Hilton Front Office Academy Completed the Crescent Hotels and Resorts Training program that consisted of working in all department within the hotel for a period of 3 months

Seattle, Washington, Us

Financial Manager Certificate, Finance, General

Bachelor'S Degree, Political Science And Government

Ged