Orbit are a business and people change consultancyWe help you achieve your business objectives ...by putting the customer at the centre of what you doWe believe that truly customer-centric organisations stand out from the crowd in terms of growth, brand reputation, customer loyalty and profitability. Becoming a customer focused organisation isn't just an issue for front line staff - it affects every member of your business. The Orbit team have the skills, know-how and track record needed to help you define your vision and more importantly make it happen. We are strongly ROI driven and our programmes make a tangible difference to financial performance.We walk the talk in our client relationships. We take on responsibility for your objectives, work hard for you, and become part of your leadership team. And we help the individuals we work with to become more successful in their careers. Our four areas of specialisation are: Strategic Alignment … Leadership… Sales Productivity…Culture and WellbeingI act as architect and lead consultant on many of our programmes, and am in charge of the quality of all of our client services

I was responsible for mentoring all of the senior consultants and project managers in Merchants, as well as documenting key consultancy know-how

I had various roles in Merchants, moving from a telemarketing role to project manager, trainer in communication skills, telephone and management, and finally into a leadership role as a company director and programme director of major multi-million pound change programmes.