Gill Marina Knight Email & Phone Number

Melbourne, Australia

Key Responsibilities• Writing technical learning material.• Second tier technical support via email and phone• Online training • Onboarding new customers. Guiding and assisting them through implementation.• Coordinating subscription quotes, invoicing and termination process.• Writing internal process documentation.

Camberwell, Victoria, Australia

Key Responsibilities• LMS Management (Learning Seat)• Coordinating logistics, execution and stakeholder engagement for F2F Learning events for 2,000 staff• Managing learner feedback in Survey Monkey application• Overseeing the Learning and Development budget

Store Support Centre, 800 Toorak Road, Hawthorn East

Contracted through RaytheonThe following summarises my key responsibilities which I have consistently successfully executed, while implementing continuous improvement, thus always meeting and at times exceeding stakeholder expectations.- (UAT) Functional testing of e-learn modules within the LMSutilising LMS expertise and basic knowledge of html and Articulate Storyline to identify problems, recommend solutions and resolve functional issues.- LMS Management (Sumtotal) - Managing Users & Registrations, Building Audiences, Notifications, and Activities, implementing Learning Pathways. (100K+ Users, 350 Learning Activities)- Project team member for Continuous Improvement & LMS Optimisation.- Apply the Raytheon Six Sigma methodology (successfully achieved green belt level in 2016) to drive continuous improvement for all processes. - Managing logistics, execution and stakeholder engagement for F2F Learning events.- Writing Governance Process Documents and Instruction Guides for training co-ordination and LMS operation.- Responding to Learner enquiries & technical LMS issues.- Managing learner feedback in Survey Monkey application.

Hawthorn East, Victoria, Australia

UAT - testing online learning modules for Coles Group.

Melbourne, Victoria, Australia

Art Therapy - Group Sessions2006 - 2015: Designed and taught a Meditation/Art Therapy program for Primary School aged children providing them with opportunities and skills to build self-esteem, confidence and self-discovery through creative expression, and relaxation and stress/anxiety management through meditation. Participants: Students from Middle Park Primary, Albert Park Primary, Erasmus School, Hawthorn, Mystic Gully - Altona Meadows, The Health and Wellbeing Studio, Camberwell. Coaching/Art Therapy - Individuals 2015: One-on-one coaching and art therapy for children at the Health and Wellbeing Studio. 2014 - 2015 For inspiration on positive parenting and building Self-esteem, Confidence & Resilience in Children follow my blog The Blossoming Child at: http://childblossoming.blogspot.com.au/Stress Management Training/Workshops2012-2013: Presented 45 min sessions on Stress Management & Wellbeing at Rotary Meetings2010 – 2011: Presented a series of monthly 1.5 hr. workshops on Stress Management and Wellbeing (including a ½ hr. meditation experience) for staff at MacKillop Family Services.2008: Assisted Family & Community Service program, at MacKillop Family Services with their 8 week ‘Wellbeing for Women’ Drug and Alcohol Rehabilitation program, providing 8 x 30 minute meditation sessions and 2 x 2 hour meditation/art workshops (pastel drawing, & found object mandala).2006: Organised a successful Wellbeing day for 30 management and staff in rural setting with focus on nurturing, team building exercises, and relaxation.

Health And Wellbeing Studio

- One-on-one coaching and art therapy for children (10-18 years)- Group meditation/art classes for children (5-10 years)- One-on-one art therapy/meditation sessions with adults.

Cecil Street, South Melbourne

2011 -2014 Training Coordinator – Learning & Development, H.R.• Coordinate mandatory & core training events - 850 staff in metro & regional VIC & NSW. • Assist with content design, coordinate and facilitate Induction Day training for new staff.• Provide Feedback Summary reports from Induction Day training to all stakeholders.• Manage two Learning Management Systems for 850 staff: e-learning on Learning Seat’s LearnConnect, and face-to-face training on ADP’s Learning Management system. • Advise internal stake-holders, external providers and I.T. on upgrade and merging of LMS.• Provide regular reporting on staff completion status of online learning to Managers and Exec.• Create & maintain training info., resource library, & training calendar on Intranet L&D pages.• Mentor a Young Aboriginal Trainee.2009 -2011 I.T. Trainer - Information Services• Train staff on MS Office (Word, Excel, Outlook, Power point) to intermediate level.• Train staff on internal database (MRDS), and intranet.• Create and disseminate fortnightly I.T. tips to both MFS & Good Shepherd staff.2007 - 2009 MRDS Help Desk & Training - Information Services• Train Residential and Case Management staff on internal database (MRDS) • Develop procedure manuals on all modules of MRDS.• Assist with the deployment of MRDS across organization, and ongoing development.

Certificate Iv, Training & Assessment

Certificate IV Training and Assessment

Certificate Iv In Life Coaching, Life Coaching, Certificate Iv

Certificate IV Life Coaching

Certificate, Art Therapy Approaches To Trauma Healing

Certificate in Initiatic Art Therapy, Certificate in Art Therapy Approaches to Trauma Healing

Certificate In Initatic Art Therapy, Certificate In Art Therapy Approaches To Trauma Healing, Initiatic Art Therapy, Certificate

Bachelor Of Arts, Psychology, Politics

B.A. Psychology & Politics Major