Lars Gustavsson

Lars Gustavsson Email and Phone Number

Product Owner at SupportAbility Software Pty Ltd @ SupportAbility Software Pty Ltd
south melbourne, victoria, australia
Lars Gustavsson's Location
Greater Melbourne Area, Australia
Lars Gustavsson's Contact Details

Lars Gustavsson work email

Lars Gustavsson personal email

n/a
About Lars Gustavsson

Many years experience of developing IT products.Currently in a wide Product Owner role in a rapidly moving product company in the disability sector. Before that Product Manager/Product Owner & Business Analyst in the public sector and with a leading telecom provider. Second line support engineer solving complex or critical problems in telecom networks such as Telstra, Vodafone, AT&T etc. - and as Incident Manager to lead recovery for severe outage situations for the same type of customers.Examples of Product Owner/Product Management & Agile BA tasks I have performed:• Defining product and portfolio roadmaps, documenting epics, user stories and other artefacts.• Leading BA's, UX'ers, testers and developers in designing and developing optimal user value for the available budget/time• Leading teams and vendors remotely• Stakeholder management, Deploying IT products across large enterprise• Making roll-out plans including training & change management.Examples of non-agile BA tasks that I have performed:• Defining and maintaining processes (BPM & Process Re-engineering), eliciting, analysing & documenting business, technical & non-technical requirements.• Vendor evaluations for IT solutions.• Solution evaluation, deployment, change management & usage governance.I.e. I have worked the entire SDLC - Software Development Life Cycle, and comanies in sizes between >100,000 to less than 15 people.During many years I did a bit of testing, user training and user documentation on the side.External certifications was never discussed at my first workplace. Getting the work done always trumped any certificate. I did however obtain PSPO I (Product Owner) & PSM I (Scrum Master) cerificates from Scrum.org in 2018, and completed a Product Management course at RMIT online in 2019.Domain knowledge apart from product ownership/management: Collaboration, Service Delivery/Customer Support.Feel free to connect with me - but please leave a personal message when doing so. How do we know each other? If not how would you or I benefit from this connection?

Lars Gustavsson's Current Company Details
SupportAbility Software Pty Ltd

Supportability Software Pty Ltd

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Product Owner at SupportAbility Software Pty Ltd
south melbourne, victoria, australia
Website:
supportability.com.au
Employees:
10
Lars Gustavsson Work Experience Details
  • Supportability Software Pty Ltd
    Product Owner
    Supportability Software Pty Ltd Sep 2023 - Present
    Melbourne, Victoria, Australia
    PO, BA and other product tasks at a focused little company that makes a Client Management System tailormade for the NDIS disability industry using Web and Mobile app technology.
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  • Supportability Software Pty Ltd
    Business Analyst
    Supportability Software Pty Ltd Feb 2020 - Sep 2023
    Melbourne, Australia
    BA and other product tasks at a focused little company that makes a Client Management System tailormade for the NDIS disability industry.
    View
  • Vicroads
    Product Owner | Delivery Business Analyst
    Vicroads Dec 2018 - Feb 2020
    Melbourne, Australia
    A contract role to find out which problems to solve / opportunities to act on in relation to the digital channel for VicRoads registration & licensing. Lead two Business Analysts and a UX designer on initiatives related to live chat, payments / suspense / refunds.Worked on guiding those initiatives through IT development with as much agility as possible in a state government agency - both on web applications and legacy main frame systems.Product Owner for a mobile application to track practice hours for learners (MyLearners) - guided internal teams & external vendors to create stability and maximum value with less than minimal budget.
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  • Looking For Opportunities
    Product Owner | Business Analyst
    Looking For Opportunities Feb 2018 - Nov 2018
    Melbourne, Australia
    Used long service leave and years of accumulated vacation. Then looked for job, and actively increasing my competence in Agile (Scrum, Kanban, BDD...), Business Analysis & Service Design & Product Ownership.
  • Ericsson
    Agile Business Analyst/Product Owner
    Ericsson May 2015 - Jan 2018
    Melbourne, Australia
    I joined the team that implemented Ericsson's version of ITIL global problem management to Customer Supports operations. I.e. our organization was responsible to reduce the adverse impact of incidents and problems that are caused by errors within the networks of Ericsson customers, and to prevent recurrence of incidents related to these errors.Within this team I was responsible for Knowledge Management as described below as ~Senior Business Analyst/Product Owner, but also work with data analytics, and process development.Please note that In Ericsson the term "Business Analyst" was not used, and "Product Owner" were at times handled by the IT organization. Looking at industry terminology, I would have been Agile Business analyst (Senior for Knowledge Management), and Product Owner.
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  • Ericsson
    Scrum Product Owner
    Ericsson 2012 - 2015
    Melbourne, Australia
    Agile Product Owner on a project that created a Knowledge Management Application for Ericsson.Worked closely with a team from Microsoft professional Services and other companies.Every Agile project is different. Ours was different by the main players being dispersed over three time zones.The new system provided Ericsson Customer Support with approx 350 MSEK / $60 MAUD efficiency gains per year - and non specified gains to other parts of Ericsson, serving 5,000-6,000 unique users per month.
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  • Ericsson
    Business Analyst / Product Manager
    Ericsson 2004 - 2015
    Melbourne, Australia
    IT applications, processes & their deployment for customer support at Ericsson. Vendor Evaluations. User Acceptance Testing, Release planning.Created Ericsson's first Incident Management assessment program (Recovery Leadership in Ericsson terminology).
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  • Ericsson
    Second Line Support Engineer
    Ericsson 1999 - 2004
    Melbourne, Australia
    Second line Customer support of Ericsson telephony systems in Ericssons' Global Support Center in Melbourne, Australia.Emergency recovery as well as "regular" troubleshooting.Also worked with Knowledge Management (capturing, reusing & improving how to solve customer issues efficiently & effectively) - Deploying that across the Customer Support organization.
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Lars Gustavsson Skills

Telecommunications Service Delivery Change Management Knowledge Management Testing Integration Business Process Management Project Management Crm Software Project Management Gsm Requirement Specifications Strategic Planning Agile Methodologies Wireless Switches Stakeholder Management Business Case Design Business Minded 3g Business Analysis Agile Project Management Software Quality Assurance Ux Research User Experience Product Management

Frequently Asked Questions about Lars Gustavsson

What company does Lars Gustavsson work for?

Lars Gustavsson works for Supportability Software Pty Ltd

What is Lars Gustavsson's role at the current company?

Lars Gustavsson's current role is Product Owner at SupportAbility Software Pty Ltd.

What is Lars Gustavsson's email address?

Lars Gustavsson's email address is la****@****.com.au

What skills is Lars Gustavsson known for?

Lars Gustavsson has skills like Telecommunications, Service Delivery, Change Management, Knowledge Management, Testing, Integration, Business Process, Management, Project Management, Crm, Software Project Management, Gsm.

Who are Lars Gustavsson's colleagues?

Lars Gustavsson's colleagues are Lloyd Marcelo, Dhaval Budhelia, Stephen Lyon, Richard Vale, Gill Marina Knight, Jenna Swanson, Rebekah Nada O'leary.

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