• Updated Randomization and Trial Supply Management requirements specification documents for change requests.• Configured IRT solutions based on requirements specifications and clinical trial protocols.• Wrote User Acceptance Test scenarios and scripts.• Worked with EDC vendors (Veeva, RAVE, etc.) to update and test integrations.• Demonstrated IRT product builds and created training videos for clients and colleagues.

• Designed real world data capture solutions based on clients’ clinical protocols and requirements workshops.• Provided guidance to clients to improve homegrown clinical assessments and data collection,• Drafted design mock-ups using CASE tools such as MS Excel, MS Visio, and MS PowerPoint.• Created custom report layouts and requirements specification documents. • Demonstrated software functions and provides training for clients and staff.• Performed unit and user acceptance testing.• Managed document storage and versioning via Veeva Vault.

• Provided platform agnostic consultation to clients on all aspects of system design as a subject matter expert.• Researched eCOA vendor products and interviewed competitors to identify potential partnerships.• Performed requirements elicitation and requirements analysis utilizing CASE tools to illustrate design solutions.• Analyzed data to investigate product behavior and to identify design issues.• Demonstrated product features during bid defenses.• Configured eCOA builds and medical sensor integration for tablet, handheld, web, and BYOD.

• Coordinated the overall Solutions Design Process ensuring clinical protocols are appropriately mapped to software solutions efficiently, accurately, and within project scope • Developed and communicated design best practices for specific therapeutic areas• Gathered and documented sponsor requirements and specifies design components to support those requirements• Created and maintained specifications for study-specific implementations of ERT products and services using a Documentation Management System• Ensured consistency between trial data capture, data delivery, and database structures to meet client requirements• Managed the design process including communication of design requirements internally and externally with customers. • Collaborated with Project Management to establish and refine scope definition for the project, while providing work effort/duration/risk assessment estimates pertaining to design related items throughout the life cycle of the study• Collaborated with Clinical Systems Translation & Licensing (CSTL) to confirm correct versions of copyrighted questionnaires are implemented• Tracked design related milestones and timelines• Supported Solutions Validation/Quality Control testing by addressing any defects associated with the design in a timely manner using Jira• Collaborated with Data Management to ensure the software solution captures the necessary data points for data extraction and that the Data Management Plan supported the software solution• Assisted in project scoping and change control processes, including revision management• Wrote Alpha scripts and demonstrated Alpha builds for clients

• Worked in a dynamic analytics environment focused on clinical pathways, Population Health, and readmission probability designing and implementing quality improvement projects.• Served as Honest Broker to manage research data requests while creating reports using SAP Business Objects.• Wrote project scopes, plans, and Work Breakdown Structures for multiple quality improvement projects.• Designed data and process models for numerous QlikView projects.• Built and managed SharePoint 2013 project sites.• Designed prototypes to conceptualize future QlikView application proposals.• Managed content and access to multiple cloud storage workspaces.• Developed training materials for team members and end users.• Tested functionality and data integrity of clinical applications in various domains.

• Analyzed visitor browsing behavior and audited business rule performance using Adobe (Omniture) Analytics, Google Analytics, and MS Excel.• Assessed business processes for compliance and efficiency and developed workflow design improvement projects.• Partnered with software vendors, developers, project managers, and business owners to write business and technical requirements as well as use cases and test cases/scenarios and outcome matrices for several projects.• Accessed Adobe data warehouse data via FTP and communicated results using MS Excel dashboards.• Worked with e-commerce project teams for the successful execution, testing, and implementation of over 15 projects across three websites and a hybrid mobile app (iOS and Android).• Oversaw testing (e.g., QA, UAT, functional, regression, smoke) while training coworkers on web analytics, Ensighten tag management, and test cases.• Served as a subject matter expert on multiple high-profile projects including mobile app releases, website redesign (Adobe (Omniture) Analytics, Data Layers (JSON), Tag Management (JavaScript, CSS, and HTML)), MS SharePoint project sites, MS Access, and web analytic tools (Charles, Ghostery, Google Tag Assistant).• Communicated software requirements, bug/fix reports, and project status updates to team members via MS SharePoint and designed user request forms using MS InfoPath to streamline business processes and user input.

Received multiple promotions while spearheading various operational and clinical research projects. Played an integral part in the education, conception, design, and completion of human research studies with Physicians, Fellows, and Residents while designing clinical research databases.Streamlined workflows through the implementation of policies and MS Access automated databases.• Interviewed clients to determine business needs in designing applications and improving processes.• Tested (UAT, end to end system) web-based forms and applications, databases, and Electronic Health Record user interfaces for functionality, browser compatibility, validation, and usability while working closely with developers to "break-fix" applications. • Worked with business owners to identify team needs and design and build MS SharePoint team collaboration and project sites, permission groups, lists, libraries, and sub-sites.• Managed data through the implementation of MS SharePoint columns, filters, views, and content types.• Incorporated HTML and CSS with MS SharePoint web parts to enhance user experience.• Managed Division's role in hospital and subsequent floor relocations while coordinating processes with vendors and Information Technology resulting in the seamless transition of personnel, hardware, and furnishings.• Facilitated the scheduling of complex diagnostic and surgical procedures between multiple departments through the development of databases.• Spearheaded multiple systems projects to analyze, design, test, and improve processes.• Served as a Help Desk Liaison to bridge communication between medical and technical personnel.• Wrote training manuals and standard operating procedures (SOPs).

• Coordinated the planning, design, and implementation of numerous projects in research and operations. • Worked with a team of researchers identifying study needs and determining project feasibility.• Developed and tested automated multimedia data registries to streamline scheduling procedures, mass mailings, office visits, and other manual and redundant tasks.• Mentored staff in the planning of research projects, organizing data, and submitting posters and manuscripts.• Analyzed work efforts and designed position specific policies, procedures, and forms to strengthen the position’s integrity in a continued effort to build the research and data management areas of the department.• Trained office staff on various software packages, databases, and policies and procedures.• Exercised CPT and ICD-9 Coding experience to facilitate on-line Navinet and telephone insurance authorizations.