Ginger Lackman, Pmp Email & Phone Number

Dublin, Ie

• Responsible for direct oversight and management of the software solution delivery of multiple client deliveries that includes the review and analysis of detailed project delivery schedules, risks, issues, and executive escalation for decision and resolution requirements.• Responsible for ensuring the portfolio of programs have the right resourcing levels, budget alignment, and governance for the defined delivery practices across the portfolio.• Responsible for analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded.• Provide executive leadership updates to C-level leadership at both the client organization as well as internal C-level leadership to provide a clear picture of the status of the program and software application deliveries.• Support sales cycle in articulating how the software is delivered, and then successfully onboarding ourcustomers keeping them engaged and consistently using our products.

• Responsible for the program governance and execution of the LifePro Digital Solution for all North American client delivery teams.• Assist clients in defining strategic business requirements to support complex client and end user needs.• Responsible for direct oversight and management of the software solution delivery of multiple streams of work that includes the review and analysis of the detailed project delivery schedules, risks, issues, and executive escalation for decision and resolution requirements.• Responsible for analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded.• Collaborate closely with technical and business stakeholders to define, document, and translate internal and external requirements into desired outcomes.

Clive, Iowa, Us

• Responsible for project delivery of assigned client projects. Ensure scope, schedule and costs are reasonable and achievable. Allocate work among team members and provide guidance regularly. Conduct periodic and post-project reviews to ensure project is on track. • Coordinate functional perspectives from within and outside project teams. Ensure all project documentation is updated and conveyed to relevant stakeholders on time. Integrate self into the client environment to effectively lead project team building positive professional relationships with clients and associates. • Consult and lead efforts of individual, team, client, and other resources associated with project activity in the digital delivery area. Ensure alignment on project goals and deliverables. Lead risk management within the project management team. Ensure risks have appropriate mitigation and contingency plans.

Woodland Hills, Ca, Us

• Responsible for portfolio management and solution delivery for the Guidewire ClaimCenter program implementation. This program was a 5-year program with a multi-million-dollar budget. Delivery was targeted for three releases. The ClaimCenter application was to be integrated with over 100 internal applications using both Agile and Waterfall methodologies.• Responsible for leading program management, solution architecture, business requirements management, solution development, solution testing, standards in compliance with IT governance, and IT budget at the Business Unit level. • Contributed to improvement / optimization of the IT governance processes. • Responsible for ensuring the alignment of the Strategic Information Systems Plan with local business priorities and executes plans. • Managed key relationships with senior business partners. • Identified new business and efficiency potentials.

Dublin, Ie

• Responsible for the program execution of a 5 year and $45mm budgeted software delivery program to implement the FINEOS Claims Platform.• Assisted where appropriate in defining strategic business requirements and helped the team understand complex client and end user needs.• Provide executive leadership updates to C-level leadership at both the client organization as well as internal C-level leadership to provide a clear picture of the status of the program and software application deliveries.• Collaborate closely with technical and business stakeholders to define, document and translate internal and external requirements into desired outcomes.• Supported business case development for two new software product development opportunities related to building new policy administration and billing systems. Working with the client program leadership team to develop a software delivery roadmap that included 14 project streams of work. This activity resulted in funding of a new 6 year $50mm+ engagement to deliver these software solutions.

Radnor, Pa, Us

• Responsible for the project and program execution of a 3 year $33mm budgeted program effort to implement the FINEOS Claims system to support life, short term disability, and long term disability group claims business processing.• Led, motivated and inspired matrix teams of project managers, business analysts, software engineers, and test engineers to address complex technical and/or business scenarios through the delivery of the software-based solution.• Responsible for all phases of solution delivery from inception through deployment for this large-scale business critical initiative involving software development resources.• Led matrix teams of internal and 3rd-party resources in the definition and delivery of software solutions across the claims business area's software product portfolio.• Ensured responsible projects were delivered in accordance with defined policies, standards and processes.• Successfully managed the system implementation of the life claims solution.o Created and executed project work plans and revised as appropriate to meet changing needs and requirements. o Identified resources as needed and assigned individual responsibilities. o Managed day-to-day operational aspects of all projects and scope. o Reviewed deliverables prepared by team before passing to governance committee. o Minimized exposure and risk on projects. o Ensured project documents were completed, current, and appropriately stored.o Leveraged IT standards and technologies to ensure alignment with business and IT strategic direction.• Responsible for working with the executive management team to determine a new vendor to provide the software solution delivery of the disability claims solutions.

Kansas City, Missouri, Us

• Managed multiple enterprise-wide projects to support the corporate strategic directives. Project portfolio included:o Managed an enterprise print solution effort that supported multiple life insurance specific policy administration applications. The project included the outsourcing of the print composition application and the print production process.o Managed implementation of an $11mm Oracle’s Illustration Server and the New Business/Underwriting applications in conjunction with the launch of Oracle’s Policy Administration Systems. o Led the effort to establish an effective SDLC process to support waterfall and iterative development projects. This effort included defining the methodology, creating tools to support the methodology, communicating the changes, and educating individuals of impacts to future efforts.• Completed the successful execution and implementation of key projects including:o Successful implementation of a project to allow for web-based policy application submission with voice signature authorization. The straight through process reduced the amount of time it takes to process an application and provided front office operational efficiencies that were measureable. o Successful implementation of a project to support customer direct document submission utilizing two technology vehicles. The first vehicle allowed document submission via a secure ftp site, and the second vehicle was document submission via the company’s internet site. The project supported document type conversion for insertion to the internal work flow system and virus scanning.

Fort Lauderdale, Florida, Us

• Responsible for the delivery of application development and maintenance services for the organization.• Helped support a framework for a structured project methodology which included; project definition, approval and communication, systematic project controls and performance measurements, executive level reporting and metrics. • Communicated with senior management to ensure that they were appropriately briefed by facilitating summarized reporting across major projects.• Managed projects related to the internal business needs including the point of sale systems, product line management systems, and internal support systems. Project portfolio included:o Managed the implementation of a customer loyalty program including support of the business process changes and system updates to support the distribution center activities and the store point of sales systems to ensure each customer received a unique experience.o Managed point of sale and inventory management system updates to support store to store inventory transfers.o Managed two SAP updates to support both the finance and human resource functions.• Participated in the management and reporting of capital budgets associated with technology projects as required.• Leveraged ITIL standards and IT best practices to ensure project delivery alignment with business and IT strategic direction.• Mentored junior project management staff on the project management discipline.

Shawnee Mission, Ks, Us

• Functioned as a corporate project manager for highly complex projects that spanned multiple business units and systems and that required significant business process definition and/or re-engineering including:o Siebel CRM upgrade to version 7 to support the wholesale business functiono Managed the roll-out of the Pyxis Mobile solution for Blackberry devices to retrieve Siebel CRM informationo Siebel 7 integration with MS Outlooko Corporate implementation of SharePoint services• Responsible for planning, directing and controlling project progress to meet cost and schedule requirements. • Facilitated project sponsors and business units through the “Buy vs. Build” decision-making process when external vendor systems were a viable option.• Identified impacted systems and functions then worked with the owning systems development staff members to propose and recommend technical solutions.

Kansas City, Missouri, Us

• Managed a team of project managers and business analysts that defined business process development to enhance business opportunities.• Responsible for the research, development and layout of the Institutional internet web site including site design, content organization, content publishing, and the creation of the processes and procedures necessary to ensure all web site content is current and accurate.• Provided a lead role in the implementation of sales process improvement initiatives and projects including CRM development specifically using Siebel software.• Provided consultative service in statements of work, troubleshooting strategies and measuring success to deliver projects on a timely basis within budget.• Emphasis placed in design and utilization of financial models to support decision analysis, utilization of benchmarks and other data to establish performance targets for the business process.• Developed and communicated business metrics to Senior Management.

Kansas City, Missouri, Us

Data Warehouse Initiative • Implemented a $2.5MM enterprise wide web-based application that included identifying all aspects of the company’s portfolio information and established the data authority for the information. This was the first application within the company to utilize the RUP methodology throughout the project lifecycle.• Created all project documentation including Project Proposal, Project Scope and Vision, Budget, Business Use Cases, Risk Assessment activity using RUP methodology.• Managed a 9 member cross-functional team charged with integrating business solutions with new technology application architecture. Measured and reported on the performance of the assigned project team• Successfully integrated business needs with the appropriate technology solutions.• Developed the user acceptance testing and training to clients on new systems as necessary. Developed a new methodology for training using Macromedia Flash.• Estimated staffing and service needs and determined work schedules to meet completion dates and technical specifications. Established and confirmed budget and guidelines applicable to the project.

London, Gb