I am a highly motivated and experienced IT Desktop Support Technician and IT Project Manger with a proven track record of providing excellent customer service and technical support who is studying to be an IT Compliance/GRC Specialist. I have a strong understanding of IT infrastructure, including Windows 10 and 11, O365, and ITIL. I am also proficient in project management, Agile methodologies, and remote-control technologies.In my role at HomeServe USA, I was responsible for providing level 2 support to end users. I successfully installed and configured over 650 computer systems and software applications, prioritized tickets based on severity and estimated time to resolution and rolled out new Cisco IP softphone applications to users with minimal downtime. I was also praised for my adaptability and willingness to go the extra mile to help users.At UNUM, I implemented Scrum and Kanban methodologies to lead a successful O365 deployment project. I also provided executive-level white glove support, imaged and configured laptops and desktops, troubleshooted mobile devices, and created documentation in ServiceNow.I am a team player with excellent communication and problem-solving skills. I am also a quick learner, and I am always eager to take on new challenges. I am confident that I can make a significant contribution to your team.Here are some of my key skills and accomplishments:• IT Desktop Support Technician with experience in Windows 10, O365, ITIL, project management, Agile methodologies, and remote-control technologies• Proven track record of providing excellent customer service and technical support• Successfully installed and configured over 650 computer systems and software applications• Prioritized tickets based on severity and estimated time to resolution• Rolled out new Cisco IP softphone applications to users with minimal downtime• Implemented Scrum and Kanban methodologies to lead a successful O365 deployment project• Provided executive-level white glove support• Imaged and configured laptops and desktops• Troubleshot mobile devices• Created documentation in ServiceNow• Team player with excellent communication and problem-solving skills• Quick learner and eager to take on new challengesI am confident that I can make a significant contribution to your team. I am eager to learn more about your company and the opportunities that you have available. I am open to relocation. Please feel free to contact me to discuss my qualifications in more detail.
Listed skills include Troubleshooting, Technical Support, Networking, Telecommunications, and 45 others.
