Ginger Moss Email & Phone Number

Norwalk, Ct, Us

My mission as a Desktop Support technician is to provide skilled level two support to end users. My customers are as follows: any of our nearly 1200 end users, the level one Service Desk, and numerous other IT Organizations with whom we partner. Working with local and remote employees to quickly provide high quality solutions to IT problems.Duties include imaging and deploying PCs. Hardware, software, virtual machine and mobile device troubleshooting. PC upgrades and troubleshooting. We are an ITIL shop that has implemented Kanban. Collaboration among teams and taking responsibility is a key focus for me.Key tools:• BMC for inventory and remote control• MaaS360 for MDM mobile device support• Citrix Director Admin Console for creating, maintaining, troubleshooting and deleting VDI/VMs• Active Directory for user ID and computer AD account creation• 365Command for Microsoft Office 365 administration and management• Cisco Unity Connection Administration for VoIP softphone and extension creation• TeamViewer when BMC remote control isn’t available, such as a disconnected laptop• Extensive procedural and how-to documentation on a SharePoint website• RemedyForce ticketing system by Salesforce• Google Meets and Microsoft Teams Conference Room SupportPlatforms:• Hardware - Dell and HP Laptops, Apple iPhones, Microsoft Surface Pro Tablets• Office Suites supported – Office 365"Ginger is adaptable. Ginger was the only floor support today and was buzzing around non stop. She was super helpful and kept a smile on her face the entire time. We had a LOT of new hires and support here so I am sure she had no breaks. Thank you Ginger for helping us stay connected and able to be efficient!”--Homeserve's Melanie McConnell

The 6-Figure Roadmap; The Step-By-Step Guide To Creating Your 6 Figure Business“One of the biggest reasons to do a partnership, especially as an entrepreneur, is to have accountability”available now on Kindlehttps://www.amazon.com/6-Figure-Roadmap.../dp/B08T1R2F9R

Chattanooga, Tn, Us

My mission as a Deskside Support technician is to provide world class support to end users. My customers are as follows: any of our nearly 12,000 end users, the level one Service Desk, and numerous other IT Organizations with whom we partner.Duties include imaging and deploying PCs. Hardware, software and mobile device troubleshooting. Virtual Machine recomposing. PC upgrades and troubleshooting. Asset Management. We are an ITIL shop that has implemented AGILE and Kanban. Collaboration among teams and taking responsibility is a key focus for me. Our titles changed in the transition to Agile. Key tools:• SCCM2012 for inventory and remote control• AirWatch for mobile device support• VMWare Horizon View Admin Console for creating, maintaining, troubleshooting and deleting VDI/VMs• Quest ActiveRoles Sever for user ID and computer AD account maintenance • Bomgar for remote control needs where SCCM isn’t available, such as a disconnected laptop• HP Asset Manager for assisting the Asset Management team in tracking fixed assets and licenses• Extensive procedural and how-to documentation on a Sharepoint website• ServiceNow ticketing systemPlatforms:• Hardware - Dell Desktops and Laptops, MACs iPhones, iPads, Surface Pro Tablets• Office Suites supported – Office 365, Office 2013 and Office 2007Unum’s Connie Tsai says Ginger delivers results. “Thanks so much for your help in re-imaging my old hard drive to a new one with a short turnaround time, while providing updates! This was pertinent in being able to continue my work while the issue was being resolved. Also, thank you for replacing my laptop charging cord that had exposed wires the very same day.”

Chattanooga, Tn, Us

Image and deploy PCs. Hardware, software and mobile device troubleshooting. Virtual Machine recomposing. PC upgrades and troubleshooting. Asset Management. We are an ITIL shop that has implemented AGILE and KanBan. Collaboration among teams and taking responsibility is a key focus for me. Our titles changed in the transition to Agile. Hardware & Software Skills:VMware,Symantec EndPoint Protection, SCCM,Microsoft Office, Quest, Active Directory, Office365, ServiceNow and SCCDAll Windows Clients, Surface Pro, and iOS Mobile devices Desktops & Laptops – DellUnum’s Christie Zdon says Ginger exhibits strong teamwork and delivers value. “A big thank you to Ginger for her great partnership with a special request I had today. We had the need to expedite an SR and clear a cube for an employee moving back to the office unexpectedly. She responded immediately and was able to fulfill our request. Great teamwork only comes with a great group of team members! Many thanks!!”

Google Project Management Specialist, Project Management

Certificate, Information Technology

Certificate, Cyber Security

Certificate, Google Project Management

Ba, Mass Communications

Diploma, Networking And Microcomputer Specialist Diploma