• Developed and executed strategic plans to identify and capture new business opportunities, driving growth and market penetration.• Negotiated and closed high-value deals, contributing to the overall success and expansion of the SMB sector.• Collaborated with cross-functional teams to align on client needs and deliver tailored solutions, enhancing customer experience and loyalty.• Utilized CRM tools such as Salesforce to monitor account performance, optimize sales processes, and track key metrics, resulting in improved operational efficiency.• Guided clients through the entire sales cycle, from initial engagement to contract negotiation, deal closure, onboarding and upselling.• Cultivated strong relationships with industry stakeholders, leveraging communication skills to build trust and uncover growth opportunities.• Collaborated with finance, product, compliance and legal teams to support client needs and facilitate market expansion in the LATAM region.

• Achieved a conversion and scheduling rate exceeding 40%, significantly enhancing client engagement and pipeline efficiency. • Drove a 30% increase in client acquisition by identifying and developing strategic business partnerships globally. • Guided clients through the entire sales cycle, from initial engagement to contract negotiation, deal closure and onboarding.• Cultivated strong relationships with industry stakeholders, leveraging communication skills to build trust and uncover growth opportunities.• Collaborated with finance, product, and legal teams to support client needs and facilitate market expansion in the LATAM region.

• Developed and executed targeted sales strategies, driving market penetration and revenue growth.• Identified new business opportunities and leveraged market insights to expand the client base.• Cross-functional Collaboration with different teams to ensure seamless communication and alignment on sales goals.• Utilized CRM software to track sales metrics, lead generation, and optimize lead conversion processes, enhancing overall sales performance.

• Enhanced customer relationships within the Exchange Programs department, resulting in a 90% customer satisfaction rating.• Developed and implemented strategies to increase customer satisfaction and streamline processes.• Led departmental operations, overseeing administrative tasks and ensuring the smooth progress of sales processes.• Addressed and resolved customer concerns efficiently, contributing to an improved participant experience.• Collaborated with staff to identify opportunities for process improvement and drive departmental success.