Gisel Robles Email & Phone Number

• Response to customer complaints.• Coordinate activities of quality auditors (in 3 shifts) and residents of assigned platforms.• Engineering change management.• Conduct workshops for scrap and PPM reduction and incident reduction with customers.• First and second part auditor.• Internal instructor: 8D, Fast Response, Ishikawa, 5W + 2H, FTA

• Coordinate first, second and third part audits.• Compliance with action plans derived from internal and customer audits.• Implement benchmarking between plants of Grupo Bocar.• Member of development committee for the Virtual Lessons Learned Module.• Internal instructor of courses related to the Quality System.

• Direct communication with customers for claims.• Control of scrap and PPM´s. • Fast Response meetings leader. • Prepare and interpret statistical process reports, with their corresponding action plans.• Corrective action management in case of critical characteristics out of spec. • Administration and control of the process and product audit program.• Management for non-quality costs through the SAP system.• Internal instructor.

• Ensure the quality of raw materials and finished product through continuous monitoring of variables and statistical analysis.• Analyze the root cause of deviations from capability studies- Implement corrective actions to the process.• Release finished product (through SAP system).