Giulia Beccaria Email & Phone Number

Dubai, United Arab Emirates

• Drove operational excellence, leading a high-performing team to ensure timely completion of projects while upholding stringent quality standards. Enhanced operational efficiency through the implementation of comprehensive policies and procedures.• Orchestrated project success, meticulously creating and managing schedules and timelines to guarantee on-track progress.• Spearheaded end-to-end event management, from initial conceptualization and robust promotion to flawless execution and insightful post-event analysis.• Fostered and maintained strategic relationships with clients, vendors, and stakeholders, ensuring a network of support and collaboration.• Maintained budget constraints, ensuring all operations and events were executed within financial parameters.• Facilitated cross-departmental collaboration, ensuring seamless integration of projects with overarching company objectives.• Cultivated a culture of leadership and excellence, guiding and managing the team to foster professional growth and operational success

• Enhanced productivity and customer satisfaction at Hale Education Group by adeptly managing front desk operations, ensuring seamless workflows, and fostering positive customer experiences.• Played a pivotal role as Operations Coordinator, driving efficiency and effectiveness in daily management operations, planning, and customer interactions.• Excelled in creating memorable and positive customer experiences through proactive engagement and streamlined operations at the bustling front desk of Hale Education Group in Dubai.• Demonstrated exceptional organizational skills by coordinating and planning daily operations, leading to improved productivity and heightened customer satisfaction levels at Hale Education Group.Coordinate and manage the daily planning and scheduling.Assist with other projects and duties as assigned.

Dubai, United Arab Emirates

• Daily Task assignments for Guest Relations Team in terms of scanning arrivals marking• VIP's and amenity assignment cross check for the day.• Coordinating with In room dinning and House Keeping regarding the VIP preferences andcross checking the rooms as well as amenity placements.• Meet and Greet for High Profile guests upon arrival and departure.• Implemented new stream line procedure for amenity and VIP levels.• Cross checked cost control for the amenities and reconciling at the end of the month.Reliving Duty Managers and Handling guest complaints.• Accountable for Social Media Platforms and Guest Satisfaction scores.

Dubai, United Arab Emirates

• Spearheaded daily reception operations at Intercontinental Hotels & Resorts, guaranteeing unparalleled accuracy and exceptional quality in guest services, fostering a welcoming and efficient environment.• Played a pivotal role in the enhancement of operational efficiency through the development and implementation of Standard Operating Procedures (SOPs), ensuring streamlined processes across the guest services department.• Demonstrated exceptional problem-solving skills by proficiently managing guest complaints, turning potential negative experiences into positive ones and securing guest satisfaction and loyalty.• Proactively identified and capitalized on upselling opportunities, contributing to revenue growth, showcasing a perfect balance between sales acumen and customer service excellence

Dubai, United Arab Emirates

Responsible for balancing Front of House daily tasks with a courteous and friendly demeanour while assisting guests and customers with any and all inquiries. Proficiently trained in customer handling and conflict resolution. Duties include, but not limited to: - Performing with flare all reception tasks. Ranging from arrivals' preparation to payment management to credit analysis. - Liaising between Guest Relations Dept. and guests to ensure proper communication flow, needs being met and loyalty recognition. Thus, contributing to the increase of the overall satisfaction indexes.- Assisting guests with reservations and suggestions. Offering assistance as Concierge.- Training as Night Auditor.

Athens, Greece

• Led the production of comprehensive tourism information, ensuring the highest quality and relevance for potential tourists and stakeholders.• Organized and promoted a series of successful events, significantly enhancing the visibility and appeal of the destination, while fostering positive relationships with local businesses and the community.• Innovatively developed and optimized e-tourism platforms and databases, streamlining operations and improving user experience, which positioned Exclusivi as a leader in digital tourism solutions.• Conducted extensive market research and implemented strategic marketing initiatives, driving increased engagement and generating substantial growth in tourist arrivals and revenue for the region.

• Spearheaded the complete lifecycle of National Event cycles at AIESEC in Milan, aligning seamlessly with the Italian Headquarters, showcasing unparalleled leadership and coordination skills.• Successfully orchestrated high-profile events dedicated to audiences exceeding 200 attendees, ensuring a memorable and engaging experience that consistently achieved an impressive Net Promoter Score (NPS) of over 9.• Managed relationships and expectations with key stakeholders, ensuring clear communication, alignment of objectives, and fostering partnerships that enhanced event quality and impact.• Demonstrated outstanding team management capabilities by leading, mentoring, and motivating a diverse team to perform at their best, contributing to the flawless execution of national events.• Showcased exceptional financial acumen in creating, managing, and adhering to event budgets, ensuring optimal resource allocation, cost-effectiveness, and financial integrity throughout the event cycle

Postgradute Diploma, Business, Postgraduate Diploma In International Hospitality Management With Distinction

The 'UNWTO' affiliate, provides excellent training and formation to all students, by facilitating their development through strategic.

Laurea Triennale In Scienze Economiche, Economia E Gestione Aziendale

Bachelor of Economics and Management, with a special curriculum in marketing and communications. Empathizing of the value of an economy.