Moved by the desire to contribute to the improvement of people’s lives in some of the most marginalized areas of the world, I relocated to the outskirts of Nairobi, to provide a group of talented youths with the relevant theoretical and practical skills to demand and defend the human rights of their community.

Challenged to lead the Client Connectivity Product of the bank, worth more than 100M in annual revenues and the rollout of newer technologies to enable faster and optimized account management tools.Redesigned the operating model to achieve efficiencies converting the client demand into system requirements while delivering ambitious staff cost savings.Main achievements:. Product offering streamlining. 20% revenue increase while achieving 20% savings in staff costs… Show more Challenged to lead the Client Connectivity Product of the bank, worth more than 100M in annual revenues and the rollout of newer technologies to enable faster and optimized account management tools.Redesigned the operating model to achieve efficiencies converting the client demand into system requirements while delivering ambitious staff cost savings.Main achievements:. Product offering streamlining. 20% revenue increase while achieving 20% savings in staff costs. Roadmap for the rollout of newer inhouse connectivity solution, to serve a client base of over 2000 financial and non-financial institutionsAdvanced skills:Product Management, Strategy & Planning, Negotiation. Show less

As part of the process of harmonizing client service offering across the Deutsche Borse Group, I was tasked by Management to create and lead a service area for client connectivity across trading, clearing and settlement activities.In charge of a global team of almost 60 people located in several European hubs and US, I leveraged my people skills, to coach and promote the development of new leaders in their first management roles while maintaining the objective to achieve cost… Show more As part of the process of harmonizing client service offering across the Deutsche Borse Group, I was tasked by Management to create and lead a service area for client connectivity across trading, clearing and settlement activities.In charge of a global team of almost 60 people located in several European hubs and US, I leveraged my people skills, to coach and promote the development of new leaders in their first management roles while maintaining the objective to achieve cost efficiencies. Main achievements:. 20% staff costs reduction while increasing the client satisfaction with the introduction of customized engagement models. Development of leadership across the teams. Fostered faster growth of junior staffAdvanced skills:Account Management, Coaching, Client Engagement Model Design, Project Management (Agile/Scrum). Show less

With the introduction by the European Central Bank of Target 2 Securities, my main challenge was to harmonize the connectivity client services across the international and the German domestic entities of the firm.As a young manager, I invested myself greatly in the development of skills across the team, to increase our global visibility, strengthen the functional relationship with S.W.I.F.T and develop knowledge outside the boundaries of the pure technical/connectivity… Show more With the introduction by the European Central Bank of Target 2 Securities, my main challenge was to harmonize the connectivity client services across the international and the German domestic entities of the firm.As a young manager, I invested myself greatly in the development of skills across the team, to increase our global visibility, strengthen the functional relationship with S.W.I.F.T and develop knowledge outside the boundaries of the pure technical/connectivity area.Main achievements:. Self-development in leadership role. Development and marketing of solutions to maximize client efficiencies. Exponential growth in number of onboarding activities (from a few dozen per year to over 500 clients served in 2016)Advanced skills:Leadership, Functional Management, Marketing Strategies, SAP/CRM, Project Management (Waterfall). Show less

Growing professionally in the Client Connectivity Service space of a multicultural and international bank, I not only developed knowledge and skills in technical domains which were far from my academic background, but I also discovered the joy and excitement of working with people and helping them to overcome their obstacles at work.Main achievements:. Knowledge development in Investment Funds, Collateral Management and Core Banking. Deputy Head of Unit in 2009Advanced… Show more Growing professionally in the Client Connectivity Service space of a multicultural and international bank, I not only developed knowledge and skills in technical domains which were far from my academic background, but I also discovered the joy and excitement of working with people and helping them to overcome their obstacles at work.Main achievements:. Knowledge development in Investment Funds, Collateral Management and Core Banking. Deputy Head of Unit in 2009Advanced skills:Client Engagement, Presentation Skills, SWIFT ISO 15022, Microsoft Office suite. Show less