User Experience Researcher
-Worked collaboratively on several cross-functional product teams -Individually led multiple research projects surrounding product migration and adoption, mobile app development, product development, and customer help documentation-Helped lead and develop new participant recruitment strategies -Worked collaboratively on creating/ revising the company's personas-Drafted and presented research protocols, recruited participants, conducted cognitive walkthroughs, remote usability tests, in-depth interviews, contextual observations, card sorts, heuristic evaluations, and created and administered surveys -Analyzed study data and presented results to various audiences (SVP, VP, Development, Design, QA, Product Management, Marketing, Sales) in a clear, concise and timely manner