Gizem Gözel Email & Phone Number

Wrocław, Dolnośląskie, Poland

- Lead operations and customer success initiatives for the Turkish and Azerbaijan markets, managing relationships with small, medium, and global carriers, shippers, and forwarders.- Serve as the main escalation point for complex customer inquiries, ensuring high-quality and timely resolution of challenges.- Drive customer onboarding, training, and adoption of Trans.eu platform features, tailored to the specific needs of diverse business sizes and models.- Handle debt collection and invoice management processes to support financial operations and ensure timely payment resolutions.- Oversee account management strategies, proactively identifying risks, and opportunities, and aligning services to customer objectives.- Collaborate with cross-functional teams to align operational strategies, sales goals, and customer success KPIs.- Spearheaded retention and growth strategies for key accounts, fostering long-term business relationships and driving revenue.- Provide leadership in process optimization and knowledge sharing to elevate regional customer service standards.

Wroclaw Metropol Bölgesi

- Serve as the primary point of contact for customers within the Turkish market, ensuring their needs are met promptly and effectively.- Provide exceptional customer support through various channels including email, phone, and chat, addressing inquiries, concerns, and technical issues promptly.- Collaborate closely with internal teams including sales, operations, and product development to ensure seamless customer experiences and timely issue resolution.- Onboard new customers onto the trans.eu platform, providing training and guidance on its features and functionalities.- Analyze customer usage patterns and feedback to identify areas for improvement and advocate for enhancements to the product and service offerings.- Proactively monitor customer accounts to identify potential risks or opportunities for upselling and cross-selling.- Develop and maintain strong relationships with key stakeholders, fostering long-term partnerships and driving customer satisfaction and retention.- Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and recommendations to customers and internal teams.

Kayseri, Turkey

Kayseri, Türkiye

Master'S Degree, Personnel Management And Psychology In Business

- Personnel Management - Communication Methodology - Industrial Psychology - Business Conflict Solutions - Human Resource - Human Resource.

Lisans Derecesi, Psychology