Gladwin James Email & Phone Number

Bengaluru, KA, IN

Greater Chennai Area

Greater Chennai Area

- Acting as a subject matter expert on Freshservice, answering questions and providing guidance to both clients and internal teams.- Providing ongoing support and training to existing clients on how to use Freshservice effectively.- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds..

Greater Chennai Area

- Ownership of customer issues reported and ensuring that they are resolved.- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.- Sharing ideas with management regarding new enhancements.- Billing Management - Chargebee - Subscription conversions.- Collaborate with other appropriate internal teams and represent.

Chennai, Tamil Nadu, India

• B2B customer service, mapped to resolve certain high ticket accounts.
• Working on building solutions to problems that are complex and unique to each customer.
• Analyze the rejected/denied tickets and understand the reasons of rejections/denial and reprocess the same.
• Prepare and maintain status reports
• Meet the productivity targets of clients within the stipulated time
• Process claims and ensure collections are met

Chennai, Tamil Nadu, India

• Professionally trained and managed a team of newly appointed.
• Gain and maintain expert knowledge of services.
• Sound knowledge in handling US based clients.
• Dealt with highly confidential facts.
• Ensure that the deliverables to the client adhere to the quality standards

Chennai, Tamil Nadu, India

• Generate leads and identify potential up-sell or cross-sell opportunities with existing customers
• Keep track of customer expectations
• Highly concentrated in building a sustainable and mutually beneficial relationship between customers and the organization
• Client conversion
• Following up with customers after resolving their issues.

Chennai, Tamil Nadu, India

• Developing retention strategies based on customer feedback
• Taking orders and providing outstanding customer service through positive and professional interaction on the phone.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• To work closely with guest to learn their requirements and suggest the same in future orders.

Engineer’S Degree, Computer Science

Computer Science