Keisha Mack Email & Phone Number

Asheville, North Carolina, United States

Statesville, North Carolina, United States

• Ensuring the needs of residents are met.• Maintaining regulatory compliance.• Completing initial assessments.• Discharge planning.• Documenting resident progress.• Completing assessments.• Evaluating and updating residents’ level of care.• Coordinating and scheduling in-house podiatry, ophthalmology, and dental appointments.• Facilitating resident council meetings.• Managing relationships with clients, families & staff.• Care planning.• Submitting updates for insurance authorizations.• Issuing notices of non-coverage.• Participating in interdisciplinary team meetings.• Hiring/training/supervising social service staff.• Completing plans of correction.

Crouse, Nc

• Managing relationships with clients & staff.• Scheduling appointments and reminders. • Keeping office compliant with current regulations. • Developing and presenting training materials.• Clerical duties• Payroll• Attending relevant training• Maintaining office services by organizing office operations and procedures• Controlling correspondence. • Maintaining filing systems.• Reviewing, and approving supply requisitions.• Prevention, protection, retrieval, transfer, and disposal of records.• Maintaining office efficiency.• Development and implementation of policies.• Keeping management up to date on daily operations.• Overseeing and managing daily operations including, purchasing, inventory, and expenses.• Monthly safety audits.

Hickory, North Carolina, United States

• Providing management support to the Assistant Unit Manager & Unit Manager.• Ensuring that staff adheres to policies and procedures. • Providing guidance on casework and personnel matters, and division regulations.• Reviewing/approving client needs requests to ensure we don’t go over budget.• Evaluating progress towards monthly goals.• Approving leave requests.• Scheduling & facilitating monthly staff meetings. • Developing/maintaining community partnerships.• Preparing/presenting quarterly quality assurance reports. Representing Unit Manager at meetings.• Assuming duties of Unit Manager & Assistant Unit Manager during absences.• Demonstrating Knowledge of casework methodology and techniques of rehabilitation counseling• Demonstrating knowledge of federal and state laws governing the delivery of rehabilitation services • Reviewing and interpreting medical and psychological data in planning and developing rehabilitative services.• Establishing and maintaining effective working relationships with consumers, family members, and various professional and specialty services involved in the rehabilitation process.• Communicating effectively with community agencies through excellent verbal and written skills. • Presenting program information to the community at least 2 times per year.• Coordinating Targeted Housing Program Referrals.• Training new employees.• Income Maintenance for PAS; NCHFA/DPP/ Urgent Repair & Targeted Housing.• Developing and presenting teaching material for local, regional, and state employees.

Hickory, North Carolina, United States

• Conducted MST assessments and implemented treatment plans.• Conducted MST assessments including review of referral information, identifying and engaging key participants, identifying systemic strengths and weaknesses, and developed an analysis of the fit of problem behaviors within the ecological context.• Engaged primary caregiver and other key participants in active change‑oriented treatment by identifying and overcoming barriers to engagement.• Conceptualized problems.• Developed and implemented treatment plans• Reviewed outcomes & strategies• Revised procedures and techniques using the MST Analytic Process.• Maintained clear and concise documentation of treatment efforts that promote peer and supervisory review and feedback, and that demonstrate compliance with the 9 MST Principles and the MST Analytic Process.• Collaborated with all relevant systems and key participants within each system to ensure their buy-in and cooperation throughout MST treatment.• Provided direct clinical treatment using methods compatible with MST principles and practices. • Participated in all MST training, supervision and consultation activities.

West Columbia, South Carolina, United States

• Creating, Developing and Holding Training programs for employees• Using creative techniques to teach information.• Helping workers understand and retain material.• Adapting teaching strategies according to the target audience. • Identifying the best was to reach specific individuals and groups. • Effectively Demonstrating knowledge of the material • Responding effectively to questions. • New Hire Training and retention• Creating and maintaining a training budget• Overnight Travel to facilitate and attend training programs

Orangeburg, South Carolina, United States

• Greeted and engaged with customers in a friendly manner. • Answered phones.• Answered questions about the menu and food. • Made suggestions based on knowledge of the menu. • Sold food and drinks. • Communicated orders with the kitchen staff.• Ensured tables were enjoying their meals and took action to correct any problems. • Prepared checks and took payments Helped with customer service and cleaning. • Ensured incoming staff complied with company policy.• Trained staff to follow restaurant procedures Maintained safety and food quality standards Kept customers happy and handled complaints. • Organized schedules Kept track of employees’ hours Recorded payroll data. • Ordered food, linens, gloves and other supplies while staying within budget limitations.• Collaborated with management to identify company training needs.• Scheduled appropriate training sessions.• Facilitated seminars, workshops, and individual training sessions.• Planned and implement an effective training curriculum.• Developed and prepared training materials such as module summaries, videos, and presentations.• Trained new employees.• Setup and opened new stores• Implemented and reviewed monitoring systems to ensure that all employees are performing job responsibilities according to training.

Greer, South Carolina, United States

• Facilitated therapy groups• Completed Psycho Social assessments• Maintained patient, program, department and related documentation• Communicated with patient, family or patient social support• Discharge planning• Effectively used oral and written communication skills• Participated in the planning and implementation of treatment care plans.• Effective utilization of therapeutic skills.• Participated in restraint and seclusion of patients when required• Supported hospital service excellence standards• Completed annual and other training in a timely manner• Maintained CPR training• Provision of quality case management psychotherapeutic services to adult and/or adolescent psychiatric patient populations and their families, spouse, significant other. • Served as a member of interdisciplinary team supporting the organization’s treatment program and philosophy and assure the deliverance of quality treatment to adult and/or adolescent patients and their families.• Administered a comprehensive intensive outpatient, partial hospitalization program, Suboxone program or other outpatient programs that responds to the community’s need and supports the organization’s overall mission, philosophy, and goals. • Integrated the management of the intensive outpatient, partial hospitalization program, Suboxone program or other outpatient programs into the Carolina Center’s continuum of care.

Greenville, South Carolina, United States

• Monitored and improved the quality of services provided within the CTH, SLP, ICF and CRCF facilities. • Ensured programs were in compliance with DDSN & DHEC Policies.• Assumed vacant caseloads until the positions were filled. • Interacted with people served, their families, advocates or volunteers, and assisting them in achieving their goals and/or meeting their needs. • Ensured that all employees received training in the area of Residential Plans, BSP’s and training objectives.• Monitored on-site Programs & Residential Charts monthly, documented and reported findings. • Assisted residential management in reviewing deficiencies and developing a plan of correction to address any problems cited by regulatory bodies.• Assumed the role of the QIDP/Coordinator/CRCF Administrator in the event of an absence of any program. • Carried out Quality Assurance recommendations resulting from management reviews of abuse, neglect, or exploitation. Coordinated ongoing audit of residential charts and recommended improvement plans. • Followed up with training to ensure the file corrections were completed. • Served on the Risk Management & Safety Committee and other related committees as assigned. • Cross trained in submitting, process, reviewing, etc.• Completed, investigated, and submitted Critical Incident and Abuse, Neglect, Exploitation, and other DDSN reports as assigned. • Maintained functioning offices within coverage area.

Greenville, South Carolina, United States

• Planned, organized, implemented and evaluated our facility’s Social Services Department in accordance with federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the residents were met/maintained on an individual basis.• Reviewed facility policies and procedures as part of the facility’s interdisciplinary team to assure compliance with state and federal regulations. Participated in reviewing and setting policies concerning resident care and quality of life. Participated in developing facility social work policies. Participated in quality assurance interdisciplinary team meetings. • Ensured all government requirements for social service documentation were met.• Documented progress in meeting the psychosocial needs of residents. • Worked with the interdisciplinary team and administration to promote and protect resident rights and the psychological wellbeing of each resident. • Prevented and addressed resident abuse as mandated by law. • Worked with residents, families, significant others and staff to provide support, information and organization for taking a more proactive role in self advocacy to improve quality of life/care for individual residents and those who live and work within the nursing home and the community at large. • Completed a social history and psychosocial assessment for each resident that identified social, emotional, a psychological needs. •

Spartanburg, South Carolina, United States

• Advocated for residents and their families. • Acted as a liaison between medical and nursing staffs, residents, relatives and outside agencies.• Counseled new residents/relatives of services offered and policies and procedures.• Maintained Social Work Progress notes by recording significant contacts made during service delivery.• Assisted in coordination of discharge planning.

Master'S Degree, Mental Health Counseling/Marriage & Family Therapy

Bachelor'S Degree, Sociology/History

Activities and Societies: Phi Beta Sigma

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: DECA, National Honor Society, COVEC Newsletter Editor