Senior Infrastructure Engineer - Service Lead Chargable Changes
Current
Jul 2024 - Present
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Glenn Lavender Email & Phone Number
Senior Infrastructure Engineer - Service Lead Chargable Changes
at
Waterstons
1 work email found
@waterstons.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Infrastructure Engineer - Service Lead Chargable Changes
Location
London, England, United Kingdom
Company size
Who is Glenn Lavender? Overview
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Quick answer
Glenn Lavender is listed as Senior Infrastructure Engineer - Service Lead Chargable Changes at Waterstons, a with 185 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at waterstons.com and a matched LinkedIn profile for Glenn Lavender.
Glenn Lavender previously worked as Senior Technology Consultant at Waterstons and Technology Consultant at Waterstons. Glenn Lavender holds Foundation Degree, Computer Systems Networking, Distinction from Teesside University.
Company email context
Email format at Waterstons
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{first}.{last}@waterstons.com
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Profile bio
About Glenn Lavender
I started my journey in 2008 when I start studying IT at Stockton Riverside College, continuing my education development upto FdSc in Computer Networking studied again at SRC, starting in the summer of 2008 i started work at Rawcliffes developing important customer service skills that would help me towards my overall goal of becoming a Network Engineer/Network Administrator, i have held various roles up until my current position, one of which was working a security operative for the 2012 Olympics and Paralympics. Currently working at Quornfoods Ltd as an IT Support Analyst (Helpdesk Lead) and have done for the past 3 years, having finished my foundation degree I got my first role in the IT industry at Quorn, I was hired as a 1s Line Helpdesk Analyst working alongside the current Helpdesk Lead at the time, I was tasked with the generally day to day 1st Line duties of an IT department. Within a couple of months, the structure of the small IT team at Quorn changed quickly, I was now the sole person on the helpdesk taking on more responsibilities, since then I have worked with 2 other people on the helpdesk, I was given the opportunity to manage the helpdesk as an unofficial Helpdesk Lead, managing the work load of 5 other people, allocating requests to the relevant sub team (2nd Line), providing updates to the Head of IT and running of the helpdesk system.With a keen interest in network technology I have been able to take on the responsibility of managing the network infrastructure at Quorn, this includes switch configurations, network design and monitoring which was previously provided by a Third-Party IT Service Provider.I have also gain a vast amount of experience at Quorn which can be seen within my Job descriptions below and I’ve been able to gain knowledge and experience in a range of technologies, I have also worked on many projects since been here again these will be available below.Currently studying towards CCNA Qualification.I am now a Technology Consultant at a well known North East based Business and IT Consultancy company Waterstons.
Listed skills include Networking, Microsoft Office, Troubleshooting, Customer Service, and 43 others.
Current workplace
Glenn Lavender's current company
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Waterstons
10 roles
Glenn Lavender work experience
A career timeline built from the work history available for this profile.
Senior Technology Consultant
Dec 2020 - Sep 2024
Technology Consultant
Technology Consultant - helping businesses find and implement improvements that drive their performance through the use of IT.Service management and Infastructure support for a range of clients across the UK.
Jul 2019 - Dec 2020
It And Telecoms Engineer
Jun 2018 - Jul 2019
It Systems And Support Engineer
Pci Services
Nov 2017 - Jun 2018
It Support Analyst (Team Lead)
Helpdesk Lead - Managing a team of 5 people, reporting directly to the Head of ITServer Administration (Windows 2008 R2 > Windows 2016), Virtual Infrastructure Administration (ESXI, VMware), Exposure to SAN Technologies (SAN Symphony), QNAP NAS, Cisco and HP Network Technology, Mitel Administration Experience, Helpdesk Systems (Sysaid and Spiceworks), WMS (Factory Systems), Client Hardware (HP), Server Hardware (Dell), OS Deployment - Imaging Experience and Administration (PartImage not Ghost and Microsoft Deployment Tools - WDS), Skype for Business, Video Conferencing Hardware (Polycom and Logitech), Exchange 2010 Administraion, Mobile Technology (Andriod, Windows and Apple), Active Directory Management, Microsoft Office 2010 to O365 (2016), Sophos Antivirus Management, Sophos Firewall ManagementGeneral Day to Day Responsibilities- Respond to requests in person, via phone, electronically- Diagnose and resolve technical hardware and software issues- Following standard help desk procedures- Log all help desk interactions- Administer help desk software (Spiceworks and Sysaid)- Create new accounts for new employees- Configure and assign hardware to new employeesNetwork Administration- Switch Configurations- Network Design- Patching and Documentation- Change ManagementMitel Telephony Administration- General Administration – IE Assigning new employees with new numbers- Basic Maintenance Skype for Business administration and Office 365Projects Involvement- US Office Refurb - Network Design and Implementation- Skype For Business Implementation - Video Conferencing for The Business - Meeting Room Improvments (Currently in progress still)- Exchange Upgrade (2017 - 2018)- Networking WAN Improvements
Jun 2016 - Oct 2017
It Helpdesk Analyst
General Day to Day Responsibilities- Respond to requests in person, via phone, electronically- Diagnose and resolve technical hardware and software issues- Following standard help desk procedures- Log all help desk interactions- Administer help desk software (Spiceworks and Sysaid)- Create new accounts for new employees- Configure and assign hardware to new employeesNetwork Administration- Switch Configurations- Network Design- Patching and Documentation- Change ManagementMitel Telephony Administration- General Administration – IE Assigning new employees with new numbers- Basic Maintenance Projects Involvement- Mobile Telephony Selection
Jul 2014 - Jun 2016
Administration Assistant
Sep 2013 - Jul 2014
Security Officer - London 2012 Olympics
G&A Security
Jul 2012 - Sep 2012
Sales Assistant
Rawcliffes School Wear
Jun 2008 - Nov 2011
Team & coworkers
Colleagues at Waterstons
Other employees you can reach at waterstons.com. View company contacts for 185 employees →
NH
Naomi Hughes
Colleague at WaterstonsLondon, England, United Kingdom
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MJ
Megan Jinks
Colleague at WaterstonsUnited Kingdom
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JW
Joanna Wright
Colleague at WaterstonsUnited Kingdom
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SH
Sarah Higgins
Colleague at WaterstonsGateshead, England, United Kingdom
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OP
Orrin Palmer Mapm
Colleague at WaterstonsPeterlee, England, United Kingdom
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SE
Simon Evans
Colleague at WaterstonsDurham, England, United Kingdom
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RA
Robert Alderson
Colleague at WaterstonsGateshead, England, United Kingdom
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WM
Waseem Mahmood
Colleague at WaterstonsLondon, England, United Kingdom
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RT
Rob Telfer
Colleague at WaterstonsNewcastle Upon Tyne, England, United Kingdom
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MF
Mitchell Ford
Colleague at WaterstonsChester-Le-Street, England, United Kingdom
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Naomi Hughes
Colleague at WaterstonsLondon, England, United Kingdom
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MJ
Megan Jinks
Colleague at WaterstonsUnited Kingdom
View →
JW
Joanna Wright
Colleague at WaterstonsUnited Kingdom
View →
SH
Sarah Higgins
Colleague at WaterstonsGateshead, England, United Kingdom
View →
OP
Orrin Palmer Mapm
Colleague at WaterstonsPeterlee, England, United Kingdom
View →
SE
Simon Evans
Colleague at WaterstonsDurham, England, United Kingdom
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RA
Robert Alderson
Colleague at WaterstonsGateshead, England, United Kingdom
View →
WM
Waseem Mahmood
Colleague at WaterstonsLondon, England, United Kingdom
View →
RT
Rob Telfer
Colleague at WaterstonsNewcastle Upon Tyne, England, United Kingdom
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MF
Mitchell Ford
Colleague at WaterstonsChester-Le-Street, England, United Kingdom
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3 education records
Glenn Lavender education
Foundation Degree, Computer Systems Networking, Distinction
Level 3 Btec, Computer Technology/Computer Systems Technology, Mpp
Stockton Riverside College
Gcse, Gcse
Northfield School And Sports College
FAQ
Frequently asked questions about Glenn Lavender
Quick answers generated from the profile data available on this page.
What company does Glenn Lavender work for?
Glenn Lavender works for Waterstons.
What is Glenn Lavender's role at Waterstons?
Glenn Lavender is listed as Senior Infrastructure Engineer - Service Lead Chargable Changes at Waterstons.
What is Glenn Lavender's email address?
AeroLeads has found 1 work email signal at @waterstons.com for Glenn Lavender at Waterstons.
Where is Glenn Lavender based?
Glenn Lavender is based in London, England, United Kingdom while working with Waterstons.
What companies has Glenn Lavender worked for?
Glenn Lavender has worked for Waterstons, Barker And Stonehouse, Pci Services, Quorn Foods, and Quality Food Service.
Who are Glenn Lavender's colleagues at Waterstons?
Glenn Lavender's colleagues at Waterstons include Naomi Hughes, Megan Jinks, Joanna Wright, Sarah Higgins, and Orrin Palmer Mapm.
How can I contact Glenn Lavender?
You can use AeroLeads to view verified contact signals for Glenn Lavender at Waterstons, including work email, phone, and LinkedIn data when available.
What schools did Glenn Lavender attend?
Glenn Lavender holds Foundation Degree, Computer Systems Networking, Distinction from Teesside University.
What skills is Glenn Lavender known for?
Glenn Lavender is listed with skills including Networking, Microsoft Office, Troubleshooting, Customer Service, Network Administration, Help Desk Support, Microsoft Excel, and Computer Hardware.
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