I want to help end users do their job efficiently, effectively and keep data integrity intact. I have done this several times by finding gaps in processes or systems, determining a solution and implementing that resolution.Skills:* Project Coordination* Kaizen* DMAIC* ISO 9000* Customer Implementation* Quality Auditing* Software Development Life Cycle (SDLC)* Process Improvement* System Documentation* SOP DocumentationAt Corteva Agriscience; Indianapolis, Indiana; as a Global ERP Project Quality Specialist, I worked with many functions in the SAP workflow designed to create the supply chain code. Working with people from multiple cultures and backgrounds allowed me to bring groups of individuals together to collaborate when solving complex coding issues.In some cases, I was able to provide basic coaching to global teams to improve their process of SAP code creation which resulted in over 20% error reduction in 2 weeks. Additional one-page guidance documents were created so that these basic issues could be addressed as the local lead SAP Subject Mater Expert could use this documentation to provide to new users.As a new contractor at Corteva working with the North American Regulatory group. The regulatory documentation was mostly paper and not digitized. Because I have personally experienced the devastation of how quickly paper documents can be lost in a company fire, I encouraged them how important it was to get 30 years of documentation into electronic format. I was able to show how they would save over $250K the first year if they would allow me to work with an outside vendor to get this project completed. The project was complete 6 months later and it benefitted people global as well as other departments like legal. SALLIE MAE, Fishers, IN Business Improvement Project Coordinator, Quality Control Supervisor, Quality Analyst,Applied Software Development Life Cycle (SDLC) to design new quality / productivity tracking system built from scratch. Participated as primary testing member for new student loan servicing system. Troubleshot quality / productivity issues using DMAIC techniques, including root cause analysis, ensuring consistent 5% yearly reduction in errors across 4 service centers while increasing productivity 2%. Analyzed and reported data as ISO research team member to help company become ISO 9000 certified.Email: glendagordon95@gmail.comCell: 317.319.7681
