Glenda Johnson Email & Phone Number

Charlotte, North Carolina, United States

- Configure and customize accounting system software to align with clients' specific needs and business processes.- Coordinate with stakeholders to develop and implement changes to software configuration to meet clients’ requirements- Communicate with cross-functional teams to understand system requirements and deliver configuration solutions that.

Charlotte, North Carolina, United States

- Manage and lead end-to-end implementation projects with over 60 customers, ensuring that the project team is aware of key deliverables and project milestones.- Provide expert-level training and support to clients, ensuring seamless transitions and optimal utilization of AvidXchange products- Collaborate closely with clients to gather requirements, define.

Charlotte, North Carolina, United States

- Facilitate over 75 interactive learning sessions for associates, incorporating key skills and behaviors to deepen coaching conversations and increase performance.- Onboard 10 new team members, including Commercial Sales Associates and Focus Area Managers, to ensure smooth transition into the company.- Coach 25 associates, providing ongoing training and.

Charlotte, North Carolina Area

- Monitor performance of the team during interactions with customers to identify areas for improvement, resulting in a 20% reduction on customer complaints.- Develop and implement tailored orientation programs to introduce new hires to company culture, policies and procedures while ensuring compliance with state regulations.- Mentor 40+ team members to.

Charlotte, North Carolina, United States

Conceptualized ideas for videos focused around commercial, education, and consumer customers- Collaborated with cross functional teams across the company to create and ensure video content is accessible to customers in all regions- Developed & implemented cohesive strategy for social media campaigns that resulted in a 20% increase of website visits over.

Charlotte, North Carolina, United States

Lead and moderated live training events on commercial Microsoft software to assist customers in transition to remote work- Created and maintained strategic relationships and partnerships across multiple teams to build pipeline of new and existing commercial customers for training sessions- Scheduled and managed training events with external organizations.

Charlotte, North Carolina Area

Served and educated business customers about features and benefits of Microsoft commercial offerings - Supported store team in driving commercial sales results through sustainable and scalable behaviors - Partnered with Business Sales Specialist to achieve balance as a leader, collaborator, facilitator, and influencer- Partnered with Retail Learning.

Charlotte, North Carolina Area

Educated new and existing customers about the features and benefits of Microsoft products including hardware, software, and immersive technology- Utilizing critical thinking and empathy to determine the needs of new and existing customers- Led and facilitated workshops and training sessions in‑store and at off‑site events for commercial and consumer.