Glenda Mcdaniels Email & Phone Number

United States

United States

I worked closely with the customer service team entering orders to exact specifications for production. Ensured order accuracy with a keen attention to detail. Ability to work independently and on a team.

United States

Responsible for the day to day on-boarding of contracts into the payroll, billing, and scheduling system and maintaining the systems for the Shared Services Contract Services Group. This role consisted of completing job set-ups in ERP (Winteam), Salesforce, and other company systems.• Provided technical assistance and support for incoming queries and issues related to Winteam, Salesforce and other company systems• Our team worked closely with the payroll and billing departments and successfully decreased invoicing and payroll errors from 20+% to less than 1%• Instrumental in developing and implementing a training curriculum for the department with 19 modules and a workbook to be completed over a one-week period for new employees• Supported the National Accounts Client Engagement team of 50, Sales team of 6, and 170 branches across the U.S. with ERP system and Salesforce• Received and resolved an average of 105 requests per week for new set-ups and maintenance of the Enterprise System for 60+ National clients and 9 states of local clients with a 99% satisfaction rate• Regularly prepared and completed multiple reports requested from our clients and staff• Assisted with various key projects as needed• Successfully assisted in completing the on-boarding of the acquisition of Murray Guard, Inc. with over 1,800 new associates into ERP system• Facilitated payment of invoices due by calling Customers, sending email reminders and following up on payment status• Performed collections of assigned Portfolio $15 Million and reduced DSO by 30%• Responded to complaints and requests for information and services

Roswell, Ga

Administrative Assistant for National Accounts in support of the National Accounts administrative team, billing team, client engagement team, sales team and the Sr. Vice President of National Accounts. Computer/system programs in this role included AS400, Salesforce, Winteam (ERP), Egencia, Wells Fargo, ISN, Ariba, Microsoft Office, Outlook and Google.• Booked travel arrangements for the National Accounts team• Prepared the weekly sales production report in excel• Responsible for the Certificates of Insurance requests• Monitored the company’s safety and compliance in ISNetworld (ISN), Avetta, and Browz (third party safety and compliance sites)• Assisted with key projects as needed such as the billing for Walmart’s Black Friday event• Served as back up to the host for the weekly sales conference call• Prepared reports for the Board of Directors tracking the RFP’s for the National Accounts Department• Responsible for the new permanent and temporary job and account set-ups for the National Accounts Department in Winteam and Salesforce• Assisted with the transition of jobs and accounts from AS400 to Winteam• Participated in ASIS conference at Georgia World Congress Center

Roswell, Ga

As Facility Security Officer (FSO) Administrator worked with branches all over the U.S. that had government contracts requiring security clearances. • Initiated the Department of Defense (DOD) security clearance process for employees in the Joint Personnel Adjudication System (JPAS) • Issued Visitation Authorization Letters (VAL’s) to our clients• Worked closely with our Defense Security Service (DSS) representative to ensure compliance• Maintained all files and contracts• Worked closely with Legal Department for required paperwork to be submitted in the Electronic Facility Clearance System (e-FCL) for our Top-Secret facility• Interacted with Human Resources on various projects• Reconciled company’s credit card statements• Played instrumental role in setting up credit card program in Wells Fargo• Arranged and booked travel for the company• Set up and ran the company’s online travel program and ran reports as needed saving the company a substantial amount of money by switching from a travel agent to an online program• Worked with complaints in Ethics-Point• Assisted with company functions• Organized travel and catering for management training at corporate headquarters• Assisted with facilities management• Served as back up to the HR Manager

Roswell, Ga

Supervised cash posting team and entered payroll for the corporate office.• Supervisor for cash posting• Responsible for balanced reporting• Checked figures, posting, and accounting documents for correct entry, mathematical accuracy and proper coding• Responded to customer requests via phone and e-mail• Verified data integrity and accuracy• Oversaw the day-to-day processing of payroll for 150 employees, including review of timesheets and computing pay in accordance with FLSA• Maintained extreme confidentiality

Roswell, Ga

• Coded and posted cash accurately in AS400 system• Balanced transactions daily• Verified data integrity and accuracy• Collected and made bank deposits with money and checks that were not sent to the PO Box• Responded to customer requests via phone and e-mail

Roswell, Ga

Responsible for answering multi-line phone and routing all calls to the appropriate personnel. Greeted all guests and employees in the reception area. Assisted HR and Benefits with various projects and produced and maintained the employee service awards and special awards for the entire company.