Glen Macdonald Email & Phone Number

San Francisco, Ca, Us

Burlingame, California, United States

Managed and led design projects for reupholstery, custom drapery, bedding, and new furniture at Calico in Burlingame, California.Built strong relationships with trade community to drive loyalty and increase business opportunities.Conducted P & L analysis to optimize financial performance and ensure profitability.Provided exceptional customer service management to resolve escalated service issues effectively.

San Francisco, California, United States

Managed a team to enhance customer interaction, increase efficiency during peak times, holiday planning and boost sales and payroll performance.Recognized and rewarded regular customers to foster loyalty and repeat business.

San Francisco

San Francisco, Ca

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.Managed budget implementations, employee reviews, training, schedules and monthly staff meetings. Lead a team of 36 which included 6 managers to reach sales incentives with refined selling techniques and increasing customer satisfaction.Lead community outreach with schools to build relationships with teachers for the back-to-school season.

Ghirardelli Square Flagship

Supervised 5 managers, 8 supervisors and a staff of up to 100.Responsible for overseeing all ordering in all departments to insure proper stock levels are kept. Responsible for accounts payables for all products and services.Increased sales contribution by 6% over the course of 6 months.Through consistent training and feedback, promoted 3 managers and 3 supervisors in less than a year. Trained staff on proper food handling to maintain the highest standards of 96% or higher.

San Francisco Bay Area

Co-manager of a 5 level flagship location which included, budget & payroll planning, department performance analysis, business strategy, people development, hiring, scheduling and recruitingResponsible for every aspect of annual inventory, integrity of the count, and developing a plan to improve results for the following yearLead operational, service and product training for the entire store Coordinator of special events

Stanford Shopping Center

Responsible for every business aspect of one of the top stores in the companySupervised 6 managers and a staff of up to 80Increased net contribution by 4%Partnered with other general managers to develop business strategies for the district and communicated with all levels of corporate and field management on a regular basis

Emeryville California

Responsible for every aspect of the business which included, daily budget & payroll planning, department performance analysis, business strategy, people development, hiring, scheduling and recruitingRebuilt the morale of a struggling store team in less than a month

San Francisco Bay Area

Store Manager of Sales for a multi-level, multi-departmental and high volume storeDeveloped business strategies and targeted employee training in order to increase sales along with the customer service experienceIncreased annual volume by 45% over the course of 6 years through consistent training of the team, building a repeat customer base and hiring the right people that wanted longevity with the companyDaily reviewed closet designs of all staff members to insure our customers received the best possible service and solutionsProject lead and head closet designer for a high volume sales projects

San Francisco Bay Area

San Francisco

Insured customer service expectations were met for a multi-floor 80,000 square foot flagship location.Developed strategies to train employees by department as well as identifying and cultivating top talent within the storeCreated and conducted all store meetings consisting of 125 employees and 9 departmentsStreamlined special order procedures which were introduced to the 8 Fine China locations within the companySelected to be the district training manager for new departments within the districtResponsible for resolving all escalated customer service issues to insure customer satisfactionIdentified new products that would be volume drivers as well as full ordering of goods within the department to keep up with sales trends

San Francisco Bay Area

San Francisco Bay Area

Responsible for all daily operations including store opening/closing, bank deposits, cash reconciliations and finalizing store sales reportsParticipated with the creation of “visual floorset” that was rolled out to the entire companyActed as the scheduling manager for new store openingsPoint person for annual inventory which included mapping, planning, scheduling and monitoring the count to insure accuracy

San Francisco Bay Area

Supervised 3 Assistant Managers, 2 selling floors and 40 sales associates of a 3 level premiere location Responsible for training new managers, hiring, annual appraisals of the staff and execution of new product floorsetsActed as the Scheduling manager for all selling floors and stockrooms consisting of 90+ employees during peak seasonOversaw the full remodel of a selling floor which included a week of construction, daily visual changes, and overnight shifts while minimizing the impact on the customer

San Francisco Bay Area

Buffalo/Niagara, New York Area

Managed one of the top 5 galleries in the company Coordinated guest artist events resulting in $90,000 in sales over a 2 hour period

Buffalo/Niagara, New York Area