Glenn B. Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Defining and implementing front desk objectives and procedures.• Hiring and training staff and managing the shift schedules.• Tending to guests' complaints and questions and providing exceptional customer service.• Ensuring that the front desk and reception area is kept clean and organized.• Maintaining front desk office supplies and equipment.• Managing budgets, records, and contracts.• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.• Conducting performance reviews with the front desk staff.• Generating reports and feedback for presentation to the general manager.• Performing administrative duties such as filing and updating records, among others, as needed.

Makati, National Capital Region, Philippines

• Provided leadership in directing departmental activities with a focus on creative staff management, teamwork, and motivation.• Responsible for overseeing HR functions, delegating authority, ensuring adherence to procedures within budget and time constraints, and identifying opportunities for cost reduction and operational efficiency improvements.• Regularly led meetings, including weekly sales sessions with KPI metrics, and demonstrated dynamic leadership while collaborating with inhouse teams to define project plans and staffing needs.• Managed budgets, employee selection, training, performance evaluation, and compliance with legal and company regulations were also key aspects of my role.• Facilitated staff meetings to discuss profitability, efficiency, and compliance with regulations.

Singapore

As a Retail Store In-charge:Demonstrated exceptional customer service, built strong customer relationships, addressed complaints professionally, managed inventory, and ensured compliance with legal requirements. Developed promotional materials to enhance the store's image and attract customers, ensuring financial goals were met.As a Business Executive:The role involves identifying leads, closing sales, and providing customer support. Key responsibilities include developing sales strategies, communicating product value, managing sales pipelines, collaborating with departments, and contributing to ad-hoc projects.

Plaridel Bulacan, Philippines

Ensured merchandise displays met retail standards, monitored staff sales, and managed inventory. Applied visual merchandising concepts and took charge of store operations. Provided excellent customer service, generated reports on celebrity shoppers, and checked cashiering transactions after store hours.

Sm City Marilao Bulacan, Philippines

• Effectively managed sales activities, supervised branch personnel, implemented aggressive sales strategies, monitored sales targets, efficiently managed merchandise, and warehouse operations, provided clear directions, and trained subordinates to ensure customer satisfaction and loyalty.

Bulacan, Central Luzon, Philippines

• Oversaw staff work, ensure quotas were met, communicated with project leaders, and reported performance to management.• Evaluated team members, identified areas for improvement, and coordinated with supervisors to create training programs to enhance employee skills and knowledge.

Bulacan, Central Luzon, Philippines

• Managed daily operations of a wireless center, promoted products and services, trained new employees, prepared deployment plans, addressed client complaints, updated posters, and reported to the Area Manager.

Glorietta Mall Makati City, Philippines

• Ensured excellent customer service, handling complaints and escalating issues.• Had strong product knowledge of Nokia products and services, onboarding and training new team members, and encoding client information for phone release.• A top seller and best customer service employee.

Malinta Valenzuela City, Philippines